At a Glance
- Tasks: Provide first line support and troubleshoot network issues for customers.
- Company: Join a leading British-owned tech company with a vibrant culture.
- Benefits: Enjoy free barista coffee, birthday leave, and comprehensive health cover.
- Other info: Participate in exciting social events and employee initiatives throughout the year.
- Why this job: Make a positive impact on critical services while developing your skills.
- Qualifications: Customer service experience and knowledge of networking certifications required.
The predicted salary is between 30000 - 31000 £ per year.
Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
24/7 Shifts - 2 days (7am - 7pm), followed by 2 nights (7pm - 7am), followed by 4 days off.
Your new role:
- First line support handling customer enquiries and support issues using our ticketing system.
- Proactive network monitoring of alarms and traps for our customers via our monitoring tools.
- Troubleshooting circuit faults and working with carriers to achieve fault resolution.
- Driving fault resolution to ensure SLA’s are not breached.
- Ensure issues are handled effectively by following our SLA Guidelines.
What you’ll need to succeed:
- Experience of working within a customer focused role.
- Knowledge of CompTIA Networking, JNCIA or CCNA certification.
- Excellent verbal and written communication skills with a professional phone manner.
- Flexible approach with the ability to work effectively under pressure.
What we offer:
- Involved in varied projects that make a positive impact on critical services on a local and national level.
- Vibrant company culture with a wide range of events and social activities throughout the year.
- Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club.
- Dedicated Learning and Development team and access to a range of training, courses and certification support.
- Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave.
Network Technician employer: Exponential-e
Exponential-e is an exceptional employer that prioritises employee growth and development within a dynamic work culture. As a Data Centre Team Lead, you will benefit from hands-on experience in a supportive environment that encourages leadership potential, alongside opportunities for career advancement and ongoing training. Located in the heart of the tech industry, our company fosters innovation and collaboration, making it an ideal place for those seeking meaningful and rewarding employment.
