Exponential-e is seeking a customer-focused first line support engineer in Greater London. You will handle enquiries via our ticketing system, perform proactive network monitoring and troubleshoot circuit faults to resolve issues quickly while maintaining SLA compliance.
You will need networking knowledge and certifications such as CompTIA Networking, JNCIA, or CCNA, plus excellent communication skills and the ability to work under pressure in a busy, customer-facing role.
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Network Technician: 24/7 Support & SLA Pro employer: Exponential-e
Exponential-e is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration. Located in the heart of the UK, we offer our employees extensive growth opportunities through professional development and training, ensuring they thrive in their careers. With a commitment to work-life balance and a supportive team environment, we empower our staff to take ownership of their projects and make a meaningful impact in the cloud and connectivity sectors.
