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- Tasks: Provide top-notch support and maintain desktop systems for our customers.
- Company: Join a leading British tech company with a vibrant culture.
- Benefits: Enjoy free coffee, birthday leave, health cover, and extra holiday options.
- Why this job: Be part of impactful projects that enhance critical services nationwide.
- Qualifications: Experience with Windows and Apple OS, plus troubleshooting skills.
- Other info: Engage in fun events and initiatives while growing your career.
The predicted salary is between 28800 - 43200 £ per year.
Exponential-e is a leading British-owned tech company, established in 2002, achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
Your new role:
- Respond to support calls assigned within Service Level Agreements.
- Work as a team to deliver timely resolution to customer requests from telephone and email.
- Be a highly motivated team player with the skills and ability to manage changing priorities.
- Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections.
- Perform general preventative maintenance tasks on computers, laptops, and printers.
- Access Management and Maintenance through Active Directory and M365 (Account Provision, Account Revocation, Password resets).
- Escalate issues and involve Service Desk wherever required to resolve an issue as quickly as possible.
- Field Engineer expectation to cover onsite support from customer offices, alternatively you may get assigned to a dedicated customer.
What you’ll need to succeed:
- Experience in managing/troubleshooting Windows Desktop Operating Systems & Apple Operating Systems.
- Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop technologies.
- Experience in using ITIL based ticketing system and Change management (ITIL foundation preferred).
- Experience of Provisioning desktop, laptops, tablets, mobile devices, and printers.
- Troubleshooting experience with Virtual Desktops.
- Desired skills in Microsoft System Centre Configuration Manager, Intune, 365, PowerShell, Teams Calling (TCaaS) and SharePoint.
What we offer:
- Involvement in varied projects that make a positive impact on critical services on a local and national level.
- Vibrant company culture with a wide range of events and social activities throughout the year.
- Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club.
- Dedicated Learning and Development team and access to a range of training, courses and certification support.
- Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave.
Desktop Field Engineer in London employer: Exponential-e
Contact Detail:
Exponential-e Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Field Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Exponential-e on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows and Apple OS, as well as any troubleshooting you've done. We want to see that you're ready to tackle those desktop challenges!
✨Tip Number 3
Show off your team spirit! During interviews, highlight examples of how you've worked collaboratively in past roles. Exponential-e values team players, so let them know you can adapt and thrive in a dynamic environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Exponential-e family.
We think you need these skills to ace Desktop Field Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Field Engineer role. Highlight your experience with Windows and Apple operating systems, as well as any relevant troubleshooting skills. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about tech and how your skills align with our needs. Don’t forget to mention your experience with ITIL and ticketing systems – it’ll make you stand out to us.
Show Off Your Team Spirit: We love team players! In your application, share examples of how you’ve worked collaboratively in the past. Whether it’s resolving customer requests or managing changing priorities, let us know how you contribute to a positive team environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our vibrant company culture!
How to prepare for a job interview at Exponential-e
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Apple operating systems, as well as Microsoft Exchange and Active Directory. Be ready to discuss your troubleshooting experiences and how you've managed desktop setups in the past.
✨Show Off Your Team Spirit
Since this role requires a highly motivated team player, think of examples where you've successfully collaborated with others. Highlight your ability to manage changing priorities and how you’ve contributed to team success in previous roles.
✨Familiarise Yourself with ITIL Practices
If you have experience with ITIL-based ticketing systems, be prepared to talk about it! Discuss how you've used these systems to manage incidents and changes effectively, and why you think they are important in a tech environment.
✨Prepare for Real-World Scenarios
Expect to face some practical questions or scenarios during the interview. Think about how you would handle specific support calls or technical issues, and be ready to explain your thought process clearly and confidently.
