Exponential-e in London is seeking a motivated 1st Line infrastructure support specialist to provide frontline assistance to customers. You will manage and own support tickets and drive issues to resolution, triage incoming tickets and follow established processes for quick resolution.
You will monitor alarms, respond within SLA, log calls, escalate faults, and work with external vendors. The role offers room to grow in IT support alongside a collaborative team.
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1st Line IT Support Technician - Customer-Focused & Proactive in London employer: Exponential-e
Exponential-e is an exceptional employer that prioritises employee growth and development within a dynamic work culture. As a Data Centre Team Lead, you will benefit from hands-on experience in a supportive environment that encourages leadership potential, alongside opportunities for career advancement and ongoing training. Located in the heart of the tech industry, our company fosters innovation and collaboration, making it an ideal place for those seeking meaningful and rewarding employment.
