At a Glance
- Tasks: Provide customer support and install hardware in a dynamic tech environment.
- Company: Join Vysiion, part of Exponential-e Group, known for innovative tech solutions.
- Benefits: Flexible weekend shifts, career growth, and a supportive team culture.
- Other info: Inclusive workplace with opportunities for personal and professional development.
- Why this job: Be part of a progressive team that values your input and passion for technology.
- Qualifications: Experience in tech roles, strong communication skills, and a willingness to learn.
The predicted salary is between 30000 - 40000 £ per year.
Vysiion, part of the larger Exponential-e Group, deliver bespoke solutions to private and public sector organisations, from the installation of fibre optic or microwave links for offshore windfarms to the provision of end-to-end ICT Managed Services. The Vysiion team has the knowledge, experience, and capability to provide a full technology consultancy and delivery solution with an emphasis on security.
Vysiion offer an exciting and progressive work environment for those that want to join a technical service-based business, with focus on exceptional customer engagement and support. From trainee to qualified and experienced engineers, sales people, and operational support staff, Vysiion offers fantastic career opportunities for those excited by technology and the challenge of a fast-paced work environment. The culture at Vysiion is one that is positive, open, inclusive, and progressive. Staff have respect and loyalty, are passionate about all we do, and proud of what we achieve.
Hours: Monday to Friday, varied shift pattern between the hours of 6am and 11pm + participation in the on call rota
Overall purpose of the job: Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.
Key responsibilities for this job:
- Installation of server, network and storage hardware with associated cabling/patching
- Perform cabling/patching duties of both copper and fibre for a variety of different client requirements
- Decommission hardware and prepare for shipping whilst coordinating with third party couriers
- Perform various remote hands duties within the Data Centers which include power cycling equipment, replacing failed hardware components, re-seating network cards and testing cabling
- Perform regular checks for network activity, firewall status and display errors through LED alerts or system monitoring tools
- Perform audit work for clients cabling and hardware and produce supporting documentation
- Work closely with both internal and external client teams to assist in diagnosis and resolution of incidents across a range of technologies
- Act as an access host for visitors of our clients to their Data Centre’s
- Maintain a professional and disciplined approach at all times when working within client Data Centre’s
- Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices
- Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works
- Show competency with local policies and procedures of our third-party Data Centre providers
- Ensure Data Centre’s are in a clean and presentable manor at all times
- Gain understanding of basic support functions within the Data Centre with a view to progress into other roles within the Data Centre and the wider business
- Participate in 24x7x365 on call Rota to provide support for client access at Data Centre's, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down/Faults and any other works deemed Out Of Hours Internally or by our Clients
Skills and experience required:
- You must be able to pass security checks for this job, including SC, NPPV3 and BPSS clearance
- Full UK Driving License and your own personal car is essential for this position
- Previous experience in a similar role
- Ability to take ownership of issues and following through to resolution
- Willingness to learn with friendly, professional and flexible attitude
- Excellent written and verbal communication skills
- Ability to work well under pressure whilst maintaining attention to detail
- Well organized and self-motivated with the ability to work alone and as part of team
Our people are what makes Exponential-e Group the company it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation.
Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.
Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.
Locations
Technician - Weekend Shift in Farnborough, Hampshire employer: Exponential-e
Vysiion, part of the Exponential-e Group, is an exceptional employer that fosters a positive and inclusive work culture, making it an ideal place for those passionate about technology. With a strong emphasis on employee growth, Vysiion offers extensive learning and development opportunities, ensuring that every team member can thrive in their career while contributing to meaningful projects in a fast-paced environment. Located in a dynamic sector, employees enjoy the benefits of working with cutting-edge technology and a supportive team dedicated to exceptional customer engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Technician - Weekend Shift in Farnborough, Hampshire
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Exponential-e. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Exponential-e before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technician - Weekend Shift in Farnborough, Hampshire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Exponential-e:Your cover letter is your chance to shine! Tell us why you want to work at Exponential-e specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Exponential-e!
How to prepare for a job interview at Exponential-e
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
