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- Tasks: Provide top-notch customer support and manage tech issues in a dynamic environment.
- Company: Join Exponential-e, a leading UK Cloud and ICT services innovator.
- Benefits: Competitive salary, career growth, and a supportive team culture.
- Why this job: Be part of a pioneering team that values innovation and customer satisfaction.
- Qualifications: Experience in desktop support and strong communication skills required.
- Other info: Exciting opportunities for personal and professional development await you.
The predicted salary is between 36000 - 60000 £ per year.
Founded in ****, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company. We are a company of innovators who think big and achieve bigger. Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.
Overall purpose of the job: Acting as a representative of Exponential-e and provide a world class level of customer service. Progress Incident/Change/Problem tickets via ServiceNow in an MSP environment adhering to SLA's, OLA's & KPI's. Provide 1st and 2nd Line remote desktop support to Exponential-e customers with occasional customer site visits. Provide the highest standard of customer service promoting NPS feedback. Primarily responsible for managing and owning support tickets and driving customer issues through to resolution.
Key responsibilities for this job:
- Respond to support calls as assigned within Service Level Agreements.
- Work as a team to deliver timely resolution to customer requests from telephone and email.
- Maintain an understanding of the internal escalation process.
- Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customers at all levels in the organization.
- Be a highly motivated team player with the skills and ability to manage changing priorities.
- Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections.
- Physical Workstation and peripheral relocations.
- Perform general preventative maintenance tasks on computers, laptops, printers.
- Access Management and Maintenance through Active Directory and M365.
Managed Services Desktop Field Engineer in England employer: Exponential-e
Contact Detail:
Exponential-e Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managed Services Desktop Field Engineer in England
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Exponential-e on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for your interview like it’s the final exam. Research Exponential-e's services and values, especially their PRIDE principles. Be ready to discuss how your skills align with their mission and how you can contribute to their innovative approach.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've resolved technical issues or improved customer service. This is your chance to demonstrate that you can handle the 1st and 2nd line support challenges they face.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Exponential-e team.
We think you need these skills to ace Managed Services Desktop Field Engineer in England
Some tips for your application 🫡
Show Your Passion for Technology: When writing your application, let us see your enthusiasm for technology and customer service. Mention any relevant experience or projects that showcase your skills in managing desktop support or working with cloud services.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Managed Services Desktop Field Engineer role. Highlight your experience with ServiceNow, customer service, and any technical skills that align with the job description.
Be Clear and Concise: We appreciate clarity! Use straightforward language and keep your application focused. Avoid jargon unless it’s relevant to the role, and make sure your key achievements stand out.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team!
How to prepare for a job interview at Exponential-e
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills related to desktop support and network connections. Be ready to discuss your experience with tools like ServiceNow, Active Directory, and M365, as well as any troubleshooting techniques you've used in the past.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch customer service, prepare examples of how you've handled difficult situations or resolved customer issues in the past. Highlight your ability to communicate effectively with both technical and non-technical users.
✨Understand the Company Culture
Familiarise yourself with Exponential-e's PRIDE principles and think about how your values align with theirs. During the interview, demonstrate that you’re not just a tech whiz but also a great fit for their innovative and collaborative culture.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask your interviewers. This shows your interest in the role and the company. You might want to ask about team dynamics, ongoing training opportunities, or how success is measured in the position.
