At a Glance
- Tasks: Provide desktop support and troubleshoot tech issues in a dynamic environment.
- Company: Join a leading British-owned tech company with a vibrant culture.
- Benefits: Enjoy birthday leave, charity leave, health cover, and extra holiday options.
- Other info: Participate in exciting events and employee initiatives throughout the year.
- Why this job: Make a positive impact on critical services while developing your tech skills.
- Qualifications: Experience with Windows OS, Active Directory, and ITIL ticketing systems.
The predicted salary is between 42000 - 42000 £ per year.
Exponential-e
Want to be part of a leading British-owned tech company?
Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
Your new role
- Respond to support contacts and tickets as assigned within Service Level Agreements.
- Maintain an understanding of the internal escalation process.
- To be a highly motivated team player with the skills and ability to manage changing priorities.
- Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections.
- Performs general preventative maintenance tasks on computers, laptops, printers.
- Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets);
- Escalate issues and involve Service Desk wherever required in order to resolve an issue as quickly as possible.
What you’ll need to succeed
- Experience in managing/troubleshooting Windows Desktop Operating Systems.
- Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies.
- Experience in using ITIL based ticketing system (ITIL foundation preferred).
What we offer
- Involved in varied projects that make a positive impact on critical services on a local and national level
- Vibrant company culture with a wide range of events and social activities throughout the year
- Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club
- Dedicated Learning and Development team and access to a range of training, courses and certification support
- Comprehensive benefits including, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave
Desktop Support Technician employer: Exponential-e
Exponential-e is an exceptional employer that prioritises employee growth and development within a dynamic work culture. As a Data Centre Team Lead, you will benefit from hands-on experience in a supportive environment that encourages leadership potential, alongside opportunities for career advancement and ongoing training. Located in the heart of the tech industry, our company fosters innovation and collaboration, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Exponential-e values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Exponential-e might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Exponential-e!
✨Direct Apply to Exponential-e
Let's not forget to apply directly through the Exponential-e website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Exponential-e.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Exponential-e. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Exponential-e
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
