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- Tasks: Be the first point of contact for customers and manage support tickets.
- Company: Join a leading British tech company focused on growth and innovation since 2002.
- Benefits: Enjoy perks like free coffee, birthday leave, and health cover, plus career development opportunities.
- Why this job: This role offers a chance to solve problems and make a real impact in a supportive culture.
- Qualifications: Strong customer service skills and a positive attitude are essential; problem-solving abilities are a plus.
- Other info: Work in a dynamic 24/7 shift pattern with a focus on employee well-being and community initiatives.
The predicted salary is between 28800 - 43200 £ per year.
Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Hours: 24/7 Shift Pattern – 2 Days, 2 Nights, followed by 4 days off Your new role: * Be the first point of contact for Exponential-e customers * Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers * Provide 1st and 2nd Line remote desktop support to other Exponential-e customers, when required What you’ll need to succeed: * Strong customer service focus with excellent verbal and written communication skills * Proven problem solver with strong analytical and trend analysis skills * Positive and professional attitude What we offer: * Career progression opportunities * Dedicated Learning and Development team and access to a range of training, courses and certification support * Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave * Range of employee initiatives on offer including the green team, employee forum, women’s network and culture club
Customer Service Coordinator employer: Exponential-e
Contact Detail:
Exponential-e Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with Exponential-e's services and products. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the company during interviews.
✨Tip Number 2
Brush up on your problem-solving skills. Since the role involves managing support tickets and resolving customer issues, practice common troubleshooting scenarios that may arise in a tech environment to showcase your analytical abilities.
✨Tip Number 3
Prepare to discuss your previous customer service experiences. Think of specific examples where you successfully resolved issues or improved customer satisfaction, as this will highlight your strong customer service focus.
✨Tip Number 4
Showcase your communication skills during any interactions with us. Whether it's through phone calls or emails, clear and professional communication is key in customer service roles, so practice articulating your thoughts concisely.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Coordinator position. Tailor your application to highlight how your skills and experiences align with what Exponential-e is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or experiences that demonstrate your strong communication skills and problem-solving abilities. Use specific examples to illustrate your achievements in these areas.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for Exponential-e and how you can contribute to their success, particularly in managing support tickets and providing excellent customer service.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer-facing role.
How to prepare for a job interview at Exponential-e
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your communication skills and ability to empathise with customers.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you've had to analyse problems and come up with effective solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly illustrate your analytical skills.
✨Research Exponential-e
Familiarise yourself with Exponential-e's services, values, and recent developments. This will not only show your interest in the company but also help you tailor your responses to align with their goals and culture.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This demonstrates your enthusiasm and helps you assess if the company is the right fit for you.
