Exponential-e is seeking a dedicated Customer Retentions Executive to maximise sales targets and promote the business services to the highest standard. Using empathy, patience and first‑class customer service skills, you will rebuild relationships, retain customers and act as a key contact for quotes and order queries.
You will provide accurate reporting, update CRM records, build renewal quotes with notes, and collaborate with Account Managers to protect revenue and margins.
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Customer Retention & Experience Lead employer: Exponential-e
Exponential-e is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration. Located in the heart of the UK, we offer our employees extensive growth opportunities through professional development and training, ensuring they thrive in their careers. With a commitment to work-life balance and a supportive team environment, we empower our staff to take ownership of their projects and make a meaningful impact in the cloud and connectivity sectors.
