Exponential-e, a leading British-owned tech company established in 2002, is seeking a proactive Service Desk Analyst to join our team. You will log incidents and requests, assign them to resolver groups, and monitor SLAs to ensure timely resolutions.
You will communicate with customers and suppliers, provide regular updates, and identify issues to prevent service disruption. The role suits someone with strong customer focus and ITIL experience who thrives under pressure.
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