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- Tasks: Manage client relationships and ensure top-notch service delivery.
- Company: Join Exponential-e, a leading British tech company with a vibrant culture.
- Benefits: Enjoy competitive salary, hybrid work, and exciting employee initiatives.
- Why this job: Be part of a growing company that values innovation and teamwork.
- Qualifications: Experience in service delivery or client relations is essential.
- Other info: This is a 12-month fixed-term contract with opportunities for recognition.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Client Service Delivery Manager – FTC role at Exponential-e
Join to apply for the Client Service Delivery Manager – FTC role at Exponential-e
Client Service Delivery Manager – 12 Month Fixed Term Contract
- Location: E1 8EU Hybrid
- Salary: Competitive Plus Company Benefits
Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
Your new role:
As the Service Delivery Manager you will be responsible for establishing and maintaining operational relationships with the allocated Client to ensure end-to-end services support.
Key responsibilities for this job:
- Building and maintaining strong client relationships, and participates in client meetings regarding performance to ensure client satisfaction
- Managing the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded
- Managing all associated change management and change control processes within a multi-faceted, highly complex contract framework
What you’ll need to succeed:
- Experience within a Service Delivery Management / Client relations role
- Experience working within a B2B client facing role
What we offer:
- Deliver innovative technology and service delivery in the most challenging sectors
- Vibrant company culture with a wide range of events and social activities throughout the year
- Range of employee initiatives on offer including the green team, employee forum, women’s network and culture club
- Quarterly employee recognition awards nominated by your colleagues with a cash prize
Achieve your full potential, drive innovation, and inspire others with a career at Exponential-e Group!
Please click apply now to be taken to our website where you can see the full job description for the role.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
Telecommunications
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Client Service Delivery Manager - FTC employer: Exponential-e
Contact Detail:
Exponential-e Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Delivery Manager - FTC
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Understanding these metrics will help you demonstrate your ability to manage client expectations effectively during interviews.
✨Tip Number 2
Network with professionals in the telecommunications and IT sectors. Engaging with current or former employees of Exponential-e can provide valuable insights into the company culture and expectations for the Client Service Delivery Manager role.
✨Tip Number 3
Prepare examples from your past experience that showcase your ability to build and maintain strong client relationships. Be ready to discuss specific situations where you successfully managed service delivery and exceeded client expectations.
✨Tip Number 4
Stay updated on the latest trends in service delivery management and technology. Being knowledgeable about industry advancements will not only impress your interviewers but also show your commitment to continuous improvement in your field.
We think you need these skills to ace Client Service Delivery Manager - FTC
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Client Service Delivery Manager position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in service delivery management and client relations. Use specific examples to demonstrate how you've successfully managed client relationships and met service level agreements in previous roles.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your passion for the role and the company. Mention why you want to work at Exponential-e and how your skills can contribute to their success in delivering innovative technology and services.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a client-facing role.
How to prepare for a job interview at Exponential-e
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Client Service Delivery Manager. Familiarise yourself with key terms like SLAs and KPIs, as well as the importance of client relationships in service delivery.
✨Showcase Your Experience
Prepare to discuss your previous experience in service delivery management or client relations. Be ready to provide specific examples of how you've successfully managed client expectations and delivered on service agreements.
✨Demonstrate Communication Skills
Since this role involves building strong client relationships, practice articulating your thoughts clearly and confidently. Highlight your ability to communicate effectively in both meetings and written correspondence.
✨Research the Company Culture
Exponential-e values a vibrant company culture. Familiarise yourself with their employee initiatives and be prepared to discuss how you can contribute to and thrive within that environment.
