Client Service Coordinator

Join to apply for the Client Service Coordinator role at Exponential-e.

Established in 2002, Exponential-e is a leading British-owned tech company experiencing consistent revenue growth. We reinvest 95% of our profits into our people and technology.

Hours: 24/7 Shift Pattern – 2 Days, 2 Nights, followed by 4 days off

Your new role:

1. Be the first point of contact for Exponential-e customers.
2. Manage support tickets and drive customer issues to resolution internally or via suppliers.
3. Provide 1st and 2nd Line remote desktop support to customers as needed.

What you’ll need to succeed:

1. Strong customer service focus with excellent communication skills.
2. Proven problem-solving skills with analytical and trend analysis capabilities.
3. Positive and professional attitude.

What we offer:

1. Career progression opportunities.
2. Access to a dedicated Learning and Development team, training, courses, and certification support.
3. Comprehensive benefits including free on-site coffee, birthday leave, charity leave, health cover, and holiday purchase scheme.
4. Employee initiatives like green team, employee forum, women’s network, and culture club.

Additional Information:

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services, IT Consulting, Computer & Network Security, Telecommunications

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