Client Service Coordinator

Join to apply for the Client Service Coordinator role at Exponential‑e

Want to be part of a leading British‑owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.

Hours: 24/7 Shift Pattern – 2 Days, 2 Nights, followed by 4 days off

Your new role

• Be the first point of contact for Exponential-e customers
• Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers
• Provide 1st and 2nd Line remote desktop support to other Exponential-e customers, when required

What you’ll need to succeed

• Strong customer service focus with excellent verbal and written communication skills
• Proven problem solver with strong analytical and trend analysis skills
• Positive and professional attitude

What we offer

• Career progression opportunities
• Dedicated Learning and Development team and access to a range of training, courses and certification support
• Comprehensive benefits including on‑site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave
• Range of employee initiatives on offer including the green team, employee forum, women’s network and culture club

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Information Technology
• IT Services and IT Consulting, Telecommunications, and Computer and Network Security

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