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- Tasks: Advise and develop ITIL processes for live service delivery and performance monitoring.
- Company: Join a leading British tech company with a vibrant culture and growth mindset.
- Benefits: Enjoy comprehensive benefits, free coffee, birthday leave, and training support.
- Why this job: Make a positive impact on critical services while growing your career in ITIL.
- Qualifications: ITIL certifications and experience in service provider environments are preferred.
- Other info: Participate in exciting projects and social activities throughout the year.
The predicted salary is between 35000 - 45000 £ per year.
Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
Your new role:
- Work with the Exponential-e Service team and wider team to advise, review and develop the ITIL-based process to be used in delivering live service.
- Supporting and advising around the required ITIL services and subsequent service delivery for the ARP Service Partnership.
- Efficiency and process improvement recommendations internally and externally.
- Monitor, review and report the service performance of all service activities against the agreed service performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of ITIL processes.
- Identify, record and manage all service vulnerabilities which impact or may impact the Customer.
- Review existing IT Service Management processes, particularly Problem Management, present recommendations for service improvements and manage the changes associated with the recommendations agreed for implementation.
What you’ll need to succeed:
- ITIL certifications, such as ITIL Foundation and ITIL Practitioner, are highly desirable.
- Experience in implementing and managing ITIL practices in an organisation.
- Experience working within a service provider environment delivering ITIL-based solutions to customers.
- A methodical and structured approach with the ability to manage and prioritize multiple tasks at any one time.
- Working knowledge of ITSM toolsets, Excel spreadsheets and standard productivity tools (e.g., SharePoint and MS Teams).
What we offer:
- Involved in varied projects that make a positive impact on critical services on a local and national level.
- Vibrant company culture with a wide range of events and social activities throughout the year.
- Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club.
- Dedicated Learning and Development team and access to a range of training, courses and certification support.
- Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave.
ITIL Analyst in City of London employer: Exponential-e
Contact Detail:
Exponential-e Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITIL Analyst in City of London
✨Tip Number 1
Network like a pro! Reach out to current employees at Exponential-e on LinkedIn or attend industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL knowledge. Be ready to discuss how you've implemented ITIL practices in the past and how you can bring that experience to the team.
✨Tip Number 3
Show off your problem-solving skills! Think of examples where you've improved processes or tackled service vulnerabilities. This will demonstrate your proactive approach to service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our vibrant team.
We think you need these skills to ace ITIL Analyst in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ITIL Analyst role. Highlight your relevant experience and skills, especially those related to ITIL practices and service delivery. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about ITIL and how your background makes you a great fit for Exponential-e. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Certifications: If you've got ITIL certifications, flaunt them! Make sure they’re prominently displayed in your application. We value continuous learning and want to see how you've invested in your professional development.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Exponential-e
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially the principles and practices relevant to the role. Be ready to discuss how you've implemented ITIL processes in previous roles and how they improved service delivery.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified and managed service vulnerabilities in the past. Highlight your methodical approach to problem management and any specific tools or metrics you used to measure success.
✨Familiarise Yourself with Their Tools
Since the job mentions ITSM toolsets and productivity tools like Excel and MS Teams, make sure you're comfortable discussing your experience with these. If you have specific examples of how you've used them to improve efficiency, share those!
✨Engage with Their Company Culture
Research Exponential-e's company culture and values. Be prepared to discuss how you can contribute to their vibrant environment and initiatives, such as the green team or DE&I society. Showing that you align with their culture can set you apart!