Exponential-e is seeking a customer-focused Service Desk Analyst to log and accurately assign incidents and service requests to resolver groups or suppliers within agreed SLAs, ensuring timely updates to customers.
You will acknowledge items received via portal or email, monitor progress, collaborate with suppliers, and provide clear written communications; experience in ITIL environments and a proactive mindset are essential. The role offers extensive learning and development opportunities.
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SLA-Driven Incident & Service Coordinator in Bridgend employer: Exponential-e
Exponential-e is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration. Located in the heart of the UK, we offer our employees extensive growth opportunities through professional development and training, ensuring they thrive in their careers. With a commitment to work-life balance and a supportive team environment, we empower our staff to take ownership of their projects and make a meaningful impact in the cloud and connectivity sectors.
