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- Tasks: Join the team to enhance ITIL processes and improve service delivery.
- Company: Leading British tech company focused on growth and innovation.
- Benefits: Free coffee, birthday leave, health cover, and extra holiday options.
- Why this job: Make a real impact on critical services while developing your skills.
- Qualifications: ITIL certifications and experience in service delivery are preferred.
- Other info: Vibrant culture with social events and strong support for learning.
The predicted salary is between 28800 - 48000 £ per year.
Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
Your new role:
- Work with the Exponential-e Service team and wider team to advise, review and develop the ITIL-based process to be used in delivering live service.
- Supporting and advising around the required ITIL services and subsequent service delivery for the ARP Service Partnership.
- Efficiency and process improvement recommendations internally and externally.
- Monitor, review and report the service performance of all service activities against the agreed service performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of ITIL processes.
- Identify, record and manage all service vulnerabilities which impact or may impact the Customer.
- Review existing IT Service Management processes, particularly Problem Management, present recommendations for service improvements and manage the changes associated with the recommendations agreed for implementation.
What you’ll need to succeed:
- ITIL certifications, such as ITIL Foundation and ITIL Practitioner, are highly desirable.
- Experience in implementing and managing ITIL practices in an organisation.
- Experience working within a service provider environment delivering ITIL-based solutions to customers.
- A methodical and structured approach with the ability to manage and prioritize multiple tasks at any one time.
- Working knowledge of ITSM toolsets, Excel spreadsheets and standard productivity tools (e.g., SharePoint and MS Teams).
What we offer:
- Involved in varied projects that make a positive impact on critical services on a local and national level.
- Vibrant company culture with a wide range of events and social activities throughout the year.
- Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club.
- Dedicated Learning and Development team and access to a range of training, courses and certification support.
- Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave.
ITIL Analyst in Bridgend employer: Exponential-e
Contact Detail:
Exponential-e Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITIL Analyst in Bridgend
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Exponential-e on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by brushing up on ITIL processes. We should be ready to discuss how we've implemented these in past roles. Real-life examples will show we know our stuff and can hit the ground running.
✨Tip Number 3
Show off our problem-solving skills! Be ready to share specific instances where we've improved service delivery or tackled service vulnerabilities. This will demonstrate our proactive approach and fit with their culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, it shows we’re genuinely interested in being part of the Exponential-e team.
We think you need these skills to ace ITIL Analyst in Bridgend
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ITIL Analyst role. Highlight your relevant experience with ITIL practices and any certifications you have. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about ITIL and how you can contribute to our team. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Achievements: When detailing your experience, focus on specific achievements related to ITIL processes. Use metrics where possible to demonstrate your impact. We appreciate candidates who can quantify their success!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Exponential-e
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss specific ITIL practices you've implemented in the past and how they improved service delivery. This will show that you not only have the certifications but also practical experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified and managed service vulnerabilities in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your actions led to positive outcomes.
✨Familiarise Yourself with Their Tools
Since the role mentions ITSM toolsets and productivity tools like Excel and MS Teams, make sure you're comfortable discussing your experience with these. If you’ve used similar tools, be ready to explain how you leveraged them for efficiency and process improvement.
✨Engage with Their Company Culture
Research Exponential-e's company culture and values. During the interview, mention any initiatives or events that resonate with you, such as their DE&I society or green team. This shows that you’re not just interested in the job, but also in being part of their community.