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- Tasks: Log incidents, monitor requests, and keep customers updated with progress.
- Company: Join a leading British tech company focused on growth and innovation.
- Benefits: Enjoy comprehensive benefits, birthday leave, and access to training and development.
- Other info: Participate in exciting events and initiatives that promote diversity and inclusion.
- Why this job: Make a positive impact on critical services while working in a vibrant culture.
- Qualifications: Strong customer service skills and experience in a fast-paced IT environment.
The predicted salary is between 30000 - 40000 £ per year.
Exponential-e is a leading British-owned tech company, established in 2002, achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
Hours: 24/7 Shift Pattern - 2 Days, 2 Nights and 4 Days off
Your new role:
- Log and accurately assign incidents and service requests to resolver groups or suppliers within agreed SLAs.
- Acknowledge and escalate incidents and requests received via the portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs.
- Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers.
- Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time is met.
- Keep the customer regularly updated with progress on open incidents and requests, using appropriate level of detail and language.
- Monitor systems and suppliers to proactively identify any issues that may affect Exponential-e customers.
- Encourage feedback on services provided and recognise the changing needs of the service, making recommendations to management for service improvement.
What you’ll need to succeed:
- Strong customer service focus with excellent verbal and written communication skills.
- Proven problem solver with strong analytical and trend analysis skills.
- Flexible approach to work, with the ability to work effectively under pressure and a willingness to take ownership.
- Positive and professional attitude.
- Experience working in a pressurised customer focused Service Desk within an ITIL based environment.
What we offer:
- Involvement in varied projects that make a positive impact on critical services on a local and national level.
- Vibrant company culture with a wide range of events and social activities throughout the year.
- Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club.
- Dedicated Learning and Development team and access to a range of training, courses and certification support.
- Comprehensive benefits, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave.
Customer Service Coordinator 24/7 in Bridgend employer: Exponential-e
Contact Detail:
Exponential-e Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator 24/7 in Bridgend
✨Tip Number 1
Network like a pro! Reach out to current employees at Exponential-e on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Service Coordinator role.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult customers or resolve issues under pressure. We want you to shine when it comes to showcasing your problem-solving skills!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and confidently. Remember, this role is all about keeping customers updated, so let your verbal and written skills do the talking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Coordinator 24/7 in Bridgend
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our vibrant culture!
Showcase Your Communication Skills: Since this role requires excellent verbal and written communication, use clear and concise language in your application. We love candidates who can express themselves well, so don’t hold back on showcasing your writing prowess!
Demonstrate Problem-Solving Abilities: In your application, share examples of how you've tackled challenges in previous roles. We’re looking for proven problem solvers, so let us know how you’ve used your analytical skills to make a positive impact.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Exponential-e
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Coordinator and the specific responsibilities mentioned in the job description. Familiarise yourself with SLAs, incident management, and ITIL principles. This will show that you're not just interested in the job, but that you’re prepared to hit the ground running.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with customers or resolved issues in the past. This will help demonstrate your customer service focus.
✨Problem-Solving Scenarios
Be ready to discuss specific instances where you've successfully solved problems under pressure. Think about times when you had to analyse trends or identify issues proactively. Sharing these experiences will highlight your analytical skills and ability to take ownership of challenges.
✨Embrace the Company Culture
Research Exponential-e’s company culture and values. Be prepared to discuss how you can contribute to their vibrant environment and initiatives like the green team or DE&I society. Showing that you align with their culture will make you a more attractive candidate.