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- Tasks: Provide 3rd Line support and manage customer queries while mentoring 2nd Line engineers.
- Company: Join Exponential-e, a thriving British tech company focused on innovation and growth since 2002.
- Benefits: Enjoy perks like free barista coffee, birthday leave, and access to training and development.
- Why this job: Be part of impactful projects in a vibrant culture with plenty of social activities and initiatives.
- Qualifications: CCNP or JNCIP-ENT level knowledge required, plus experience with network security and cloud products.
- Other info: Opportunity for on-call work and involvement in diverse projects that enhance critical services.
The predicted salary is between 36000 - 60000 £ per year.
Exponential-e is a leading British-owned tech company, established in 2002, achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
Your new role:
- Regular communication verbally and written with existing customers
- Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk
- Take ownership and effectively manage support tickets for incidents, change and service requests
- Plan and complete projects as assigned to you by the Head of 3rd Line Network Support
- Documentation of customer solutions – CMDB, Visio documentation, technical summary write up
- Provide support and mentoring to 2nd Line engineers
- On-call rota out of hours for high priority incidents
What you’ll need to succeed:
- Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level
- In depth knowledge of configuring and troubleshooting network security devices/protocols
- Advanced knowledge of layer 2 and 3 protocols
- Experience using at least one of the following firewalls: Palo Alto, Fortigate, Cisco ASA, including experience of configuring and troubleshooting access lists, NAT, IPSec and SSL VPNs
- Familiarity with Cloud products such as Azure / Amazon AWS
- Experience working within a Managed Service Provider Environment
What we offer:
- Involvement in varied projects that make a positive impact on critical services on a local and national level
- Vibrant company culture with a wide range of events and social activities throughout the year
- Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club
- Dedicated Learning and Development team and access to a range of training, courses and certification support
- Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave
3rd Line Network Specialist employer: Exponential-e
Contact Detail:
Exponential-e Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Network Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Palo Alto and Fortigate firewalls. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Network with current or former employees of Exponential-e on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully managed support tickets or resolved complex network issues. This practical experience will be crucial in showcasing your problem-solving skills during the interview.
✨Tip Number 4
Highlight any experience you have working in a Managed Service Provider environment. This will show that you understand the dynamics of providing support in a fast-paced setting, which is essential for the 3rd Line Network Specialist role.
We think you need these skills to ace 3rd Line Network Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the requirements for the 3rd Line Network Specialist role. Emphasise your knowledge of CCNP or JNCIP-ENT, as well as your experience with firewalls and network protocols.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your understanding of Exponential-e's mission. Mention specific projects or experiences that demonstrate your ability to manage support tickets and mentor others.
Showcase Technical Skills: In your application, clearly outline your technical skills related to network security devices and cloud products. Provide examples of how you've configured and troubleshot these systems in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a technical role.
How to prepare for a job interview at Exponential-e
✨Showcase Your Technical Expertise
Make sure to highlight your knowledge of CCNP or JNCIP-ENT level during the interview. Be prepared to discuss specific experiences with configuring and troubleshooting network security devices, as well as layer 2 and 3 protocols.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've effectively managed support tickets and resolved complex issues in previous roles. This will show your ability to take ownership and manage incidents, which is crucial for a 3rd Line Network Specialist.
✨Familiarise Yourself with Their Culture
Research Exponential-e's company culture and values. Mentioning their employee initiatives or vibrant social activities during the interview can demonstrate your genuine interest in being part of their team.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your technical skills and decision-making abilities. Practising responses to potential situations you might face on the job will help you feel more confident during the interview.
