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- Tasks: Provide 3rd Line support and manage customer queries while mentoring 2nd Line engineers.
- Company: Join Exponential-e, a thriving British tech company focused on innovation and growth since 2002.
- Benefits: Enjoy perks like free barista coffee, birthday leave, and access to training and development.
- Why this job: Be part of impactful projects in a vibrant culture with plenty of social activities and initiatives.
- Qualifications: CCNP or JNCIP-ENT level knowledge, plus experience with network security devices and cloud products.
- Other info: Participate in a supportive environment with a dedicated Learning and Development team.
The predicted salary is between 36000 - 60000 £ per year.
Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Your new role: * Regular communication verbally and written with existing customers * Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk * To take ownership and effectively manage support tickets for incidents, change and service requests * To plan and complete projects as assigned to you by the Head of 3rd Line Network Support. * Documentation of customer solutions – CMDB, Visio documentation, technical summary write up * To provide support and mentoring to 2nd Line engineers * On-call rota out of hours for high priority incidents What you’ll need to succeed: * Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level * In depth knowledge of configuring and troubleshooting network security devices/protocols * Advanced knowledge of layer 2 and 3 protocols * Experience using at least one of the following firewalls: Palo Alto, Fortigate Cisco ASA. This should include experience of configuring and troubleshooting access lists, NAT, IPSec and SSL VPNs. * Familiarity with Cloud products such as Azure / Amazon AWS * Experience working within a Managed Service Provider Environment. What we offer: * Involved in varied projects that make a positive impact on critical services on a local and national level: * Vibrant company culture with a wide range of events and social activities throughout the year * Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club * Dedicated Learning and Development team and access to a range of training, courses and certification support * Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave
Contact Detail:
Exponential-e Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Network Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Palo Alto and Fortigate firewalls. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully managed complex network issues. This will help you illustrate your ability to take ownership of support tickets and effectively manage escalations.
✨Tip Number 3
Research Exponential-e's company culture and values. Understanding their commitment to reinvesting in people and technology can help you align your answers with their ethos during the interview process.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the interview process and what the company values in a candidate, giving you an edge when applying through our website.
We think you need these skills to ace 3rd Line Network Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your knowledge of CCNP or JNCIP-ENT, as well as your experience with network security devices and protocols.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your understanding of Exponential-e's mission. Mention specific projects or experiences that demonstrate your ability to manage support tickets and mentor others.
Showcase Technical Skills: In your application, clearly outline your technical skills related to configuring and troubleshooting firewalls like Palo Alto or Fortigate. Provide examples of how you've successfully handled similar tasks in previous roles.
Highlight Team Collaboration: Emphasise your experience working within a Managed Service Provider environment and your ability to communicate effectively with customers and team members. This will show that you can thrive in a collaborative setting.
How to prepare for a job interview at Exponential-e
✨Showcase Your Technical Knowledge
Make sure to brush up on your CCNP or JNCIP-ENT knowledge. Be prepared to discuss specific scenarios where you've configured and troubleshot network security devices, as well as your experience with firewalls like Palo Alto or Fortigate.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've taken ownership of support tickets in the past. Highlight your approach to managing incidents and how you effectively resolved escalations from 2nd Line support.
✨Communicate Clearly
Since regular communication with customers is key, practice articulating complex technical concepts in a way that's easy to understand. This will show your ability to engage with clients and provide excellent customer service.
✨Emphasise Team Collaboration
Be ready to discuss your experience mentoring others, particularly 2nd Line engineers. Share how you've contributed to team projects and supported your colleagues, as this role involves collaboration and knowledge sharing.
