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- Tasks: Provide first line support and troubleshoot network issues for customers.
- Company: Join a leading British tech company focused on growth and innovation since 2002.
- Benefits: Enjoy perks like free coffee, birthday leave, and a vibrant company culture.
- Why this job: Be part of impactful projects and a supportive team that values your development.
- Qualifications: Passion for networking, customer service experience, and relevant certifications preferred.
- Other info: Work 24/7 shifts with ample time off to recharge.
The predicted salary is between 24000 - 36000 £ per year.
Exponential-e
Make your application after reading the following skill and qualification requirements for this position.
Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
24/7 Shifts – 2 days (7am – 7pm), followed by 2 nights (7pm – 7am), followed by 4 days off
Your new role:
* First line support handling customer enquiries and support issues using our ticketing system
* Proactive network monitoring of alarms and traps for our customers via our monitoring tools
* Troubleshooting circuit faults and working with carriers to achieve fault resolution
* Ensure issues are handled effectively by following our SLA Guidelines
* Escalation of faults/outages in accordance with Exponential-e procedures
* Creating incident reports/notifications for customer distribution
What you’ll need to succeed:
* Passion for working in the networking field and eager to learn and progress
* Experience of working within a customer focused role
* Knowledge of CompTIA Networking, JNCIA or CCNA certification
What we offer:
* Involved in varied projects that make a positive impact on critical services on a local and national level
* Vibrant company culture with a wide range of events and social activities throughout the year
* Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club
* Dedicated Learning and Development team and access to a range of training, courses and certification support
* Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave
1st Line Network Technician employer: Exponential-e
Contact Detail:
Exponential-e Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Network Technician
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as ticketing systems and network monitoring tools. This will not only help you understand the role better but also allow you to speak confidently about your experience during any interviews.
✨Tip Number 2
Showcase your passion for networking by engaging in relevant online communities or forums. This demonstrates your commitment to the field and can provide you with valuable insights and connections that may help you stand out as a candidate.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Since the role involves first line support, having examples ready of how you've effectively handled customer enquiries or resolved issues will be crucial in showcasing your suitability for the position.
✨Tip Number 4
Research Exponential-e's company culture and values. Understanding their commitment to employee development and community initiatives can help you align your answers during interviews, showing that you're not just a fit for the role, but also for the company.
We think you need these skills to ace 1st Line Network Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the 1st Line Network Technician position. Tailor your application to highlight relevant experiences and skills that match these criteria.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer support roles or networking. Mention specific tools or technologies you have used, especially if they relate to CompTIA Networking, JNCIA, or CCNA certifications.
Show Your Passion: Express your enthusiasm for the networking field in your application. Share examples of how you've pursued learning opportunities or projects related to networking, demonstrating your eagerness to grow in this area.
Follow Application Instructions: Make sure to follow any specific instructions provided by Exponential-e for submitting your application. This includes formatting your documents correctly and ensuring all required information is included before submitting through our website.
How to prepare for a job interview at Exponential-e
✨Show Your Passion for Networking
Make sure to express your enthusiasm for the networking field during the interview. Share any relevant experiences or projects that highlight your eagerness to learn and progress in this area.
✨Demonstrate Customer Focus
Since the role involves first line support, be prepared to discuss your experience in customer-focused roles. Provide examples of how you've effectively handled customer enquiries or resolved issues in the past.
✨Familiarise Yourself with Relevant Certifications
Brush up on your knowledge of CompTIA Networking, JNCIA, or CCNA certifications. Be ready to discuss how these qualifications relate to the job and how they can help you succeed in the role.
✨Understand the Company Culture
Research Exponential-e's company culture and values. Be prepared to discuss how you would fit into their vibrant environment and contribute to their various employee initiatives and projects.
