Exponential-e Ltd. is seeking a proactive 2nd/3rd line support specialist to be the first point of contact for Ambulance Trusts and Exponential-e customers.
You will own and triage ITIL-based incidents, log in ServiceNow, and drive resolution with suppliers, monitoring SLAs and updating customers throughout the lifecycle. The role requires strong Windows/Microsoft technologies experience, ITIL familiarity, and the ability to work a 24/7 shift pattern in a fast-paced environment, with a focus on
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