At a Glance
- Tasks: Provide first line support and troubleshoot network issues for clients.
- Company: Join Exponential-e, a pioneering UK Cloud and Connectivity company.
- Benefits: Enjoy flexible shifts, professional development, and a supportive team culture.
- Other info: Be part of an inclusive environment that values diversity and personal growth.
- Why this job: Kickstart your career in networking with hands-on experience and growth opportunities.
- Qualifications: Passion for networking, customer service experience, and relevant certifications preferred.
The predicted salary is between 40500 - 49500 £ per year.
Exponential-e, founded in 2002, swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, making us a truly world-class ICT services company. Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.
24/7 Shifts: 2 days (7am - 7pm), followed by 2 nights (7pm - 7am), followed by 4 days off.
Overall purpose of the job: Day to day running of the Service Desk providing client support with a focus on providing a high level of customer service.
Key responsibilities for this job:
- First line support handling customer enquiries and support issues using our ticketing system.
- Proactive network monitoring of alarms and traps for our customers via our monitoring tools.
- Troubleshooting circuit faults and working with carriers to achieve fault resolution.
- Driving fault resolution to ensure SLA’s are not breached.
- Ensure issues are handled effectively by following our SLA Guidelines.
- Escalation of faults/outages in accordance with Exponential-e procedures.
- Taking immediate corrective action to restore services.
- Maintain professional working relationships with customers, suppliers and work colleagues.
- Creating incident reports/notifications for customer distribution.
- Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member.
Knowledge and experience required:
- Passion for working in the networking field and eager to learn and progress.
- Experience of working within a customer focused role.
- Knowledge of CompTIA Networking, JNCIA or CCNA certification.
- Excellent verbal and written communication skills with a professional phone manner.
- Flexible approach with the ability to work effectively under pressure.
- Ability to work in a team with little supervision using own initiative.
- Responsible and willingness to take ownership of critical faults.
- Positive and professional attitude.
Our People: Our people are what makes Exponential-e Group the company it is today. This year’s employee survey highlighted that 81% of employees who took the survey would recommend a friend to work for our organisation. Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape. Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.
1st Line Network Technician in London employer: Exponential-e Careers
Exponential-e is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Client Service Coordinator to thrive. With a commitment to employee growth and development, we offer comprehensive training and support, ensuring that our team members are equipped to excel in their roles. Located in the heart of the UK, our dynamic work environment encourages creativity and teamwork, while our PRIDE principles guide us in delivering outstanding service to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Network Technician in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Exponential-e Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Exponential-e Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Exponential-e Careers!
✨Direct Apply to Exponential-e Careers
Let's not forget to apply directly through the Exponential-e Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line Network Technician in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Exponential-e Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Exponential-e Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Exponential-e Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
