At a Glance
- Tasks: Provide technical support and manage service tickets for NHS end users.
- Company: Join Exponential-e, a pioneering UK Cloud and ICT services company.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on teamwork and career advancement.
- Why this job: Be part of an innovative team making a real difference in tech support.
- Qualifications: Technical skills in desktop support and strong communication abilities.
The predicted salary is between 24300 - 29700 £ per year.
Exponential-e
Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.
Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer.
Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.
We're a company of innovators who think big and achieve bigger!
Our people are crucial to the continuing success of our company.
From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.
Overall purpose of the job
- Provide technical escalation for all Service Tickets assigned to the on-site Desktop Support team from the Service Desk.
- Provide technical support on site as well as remote desktop support to NHS Solent end users.
- Work in a rotation to provide on-site Desktop support to NHS HIOW end users for the core 08:00 – 17:00 Service Hours in the Static Tech Hubs as well as Roaming Tech Hubs.
- Primarily responsible for managing and owning support tickets and driving customer issues through to resolution.
Key responsibilities for this job
- Respond to support contacts and tickets as assigned within Service Level Agreements.
- Work as a team to deliver timely resolution to customer requests raised via telephone, portal, and email.
- Maintain an understanding of the internal escalation process.
- Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations.
- To be a highly motivated team player with the skills and ability to manage changing priorities.
- Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections.
- Provide physical Workstation and peripheral relocations. xgikmsk
- Performs general preventative maintenance tasks on computers, laptops, printers.
- Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets);
- Escalate issues and involve Service Desk wherever required in order to resolve an issue as quickly as p...
Desktop Support Technician employer: Exponential-e Careers
Exponential-e is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Client Service Coordinator to thrive. With a commitment to employee growth and development, we offer comprehensive training and support, ensuring that our team members are equipped to excel in their roles. Located in the heart of the UK, our dynamic work environment encourages creativity and teamwork, while our PRIDE principles guide us in delivering outstanding service to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Exponential-e Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Exponential-e Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Exponential-e Careers!
✨Direct Apply to Exponential-e Careers
Let's not forget to apply directly through the Exponential-e Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Exponential-e Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Exponential-e Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Exponential-e Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
