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For Companies At a Glance
- Tasks: Lead retail operations and ensure top-notch execution across multiple brands and stores.
- Company: Fast-growing consumer retail group with a diverse portfolio.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Make a real impact in a rapidly expanding company and shape the future of retail.
- Qualifications: 15-20 years in multi-site retail, strong leadership, and P&L management skills.
- Other info: Join a vibrant team and thrive in a fast-paced, entrepreneurial setting.
The predicted salary is between 72000 - 108000 £ per year.
The Employer is a fast-growing, multi-brand consumer retail group with a diverse portfolio across food, footwear and apparel segments. The business is entering its next phase of expansion, with new brand/store launches and entry into new markets. It is seeking a hands-on, commercially astute retail operations professional to take full ownership of retail operations and execution excellence across selected markets in SE Asia.
Location: Singapore
Reports to: CEO
Role & Responsibilities
- As the principal Operating Leader, the candidate will be fully accountable for end-to-end retail execution across a multi-brand, multi-store portfolio.
- Translate brand and commercial strategies into disciplined operational delivery, ensuring consistent customer experience, strong financial performance, and operational readiness across all locations.
- Work closely with Brand, Commercial, Finance, and HR teams, while owning store operations, visual merchandising execution, new store openings, and people leadership.
- A strong on-ground presence is essential, with regular store visits and direct engagement with field teams.
- This role is designed to professionalise, stabilise, and scale operations, allowing the CEO to step back from day-to-day operations.
Key Accountabilities include:
- Own retail operations and business excellence across all brands and markets.
- Drive sales growth, productivity, and store-level profitability.
- Lead flawless execution of visual merchandising, campaigns, and launches.
- Deliver new store openings on time, on budget, and to brand standards.
- Build scalable SOPs, controls, and operating frameworks.
- Develop a strong retail leadership bench and high-performance culture.
Requirements
- Ideal candidates will have 15-20 years of experience in multi-site, multi-brand retail or consumer operations.
- Proven track record leading large store networks and new store rollouts.
- Strong P&L ownership, KPI discipline, and commercial judgment.
- Hands-on, field-oriented leadership style with an entrepreneurial spirit.
- Experience in fast-paced, founder-led or high-accountability environments preferred.
- Decisive, resilient operator who thrives on execution, sets high standards, and can balance brand nuance with operational rigor.
Head of Operations (Retail) in London employer: EXPONENT GLOBAL CONSULTING PTE. LTD.
Contact Detail:
EXPONENT GLOBAL CONSULTING PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations (Retail) in London
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend retail events, and engage on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that Head of Operations role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their brands, market strategies, and recent news. We want you to walk in confident, ready to discuss how your experience aligns with their goals.
✨Tip Number 3
Showcase your hands-on leadership style during interviews. Share specific examples of how you've driven sales growth and operational excellence in previous roles. We believe that real-life stories resonate more than just buzzwords.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can help us scale operations and deliver exceptional customer experiences.
We think you need these skills to ace Head of Operations (Retail) in London
Some tips for your application 🫡
Show Your Passion for Retail: When writing your application, let your enthusiasm for the retail industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about delivering an exceptional customer experience and driving sales growth.
Highlight Relevant Experience: Make sure to showcase your 15-20 years of experience in multi-site, multi-brand retail operations. We’re looking for someone who has a proven track record, so don’t hold back on detailing your achievements and how they relate to the role.
Be Specific About Your Leadership Style: We value hands-on, field-oriented leadership. In your application, describe your leadership style and how you’ve successfully built high-performance teams in the past. This will help us understand how you can contribute to our culture.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at EXPONENT GLOBAL CONSULTING PTE. LTD.
✨Know the Business Inside Out
Before your interview, dive deep into the company's portfolio and understand their brands. Familiarise yourself with their market presence in SE Asia and any recent news about new store openings or brand launches. This will show your genuine interest and help you connect your experience to their specific needs.
✨Showcase Your Hands-On Leadership Style
As a candidate for the Head of Operations, it's crucial to demonstrate your hands-on approach. Prepare examples from your past where you've directly engaged with teams on the ground, led successful store openings, or improved operational processes. Highlight how your leadership style aligns with their need for a field-oriented operator.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios where you've had to drive sales growth or manage a challenging store rollout. Be ready to discuss the steps you took, the challenges faced, and the outcomes achieved to illustrate your commercial judgement.
✨Emphasise Your P&L Management Experience
Given the importance of financial performance in this role, be prepared to discuss your experience with P&L ownership. Bring specific examples of how you've driven profitability and productivity in previous roles. This will reassure them of your capability to manage their multi-brand operations effectively.
