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- Tasks: Join us as a Night Auditor, managing guest check-ins and nightly audits.
- Company: Be part of a vibrant hotel team dedicated to exceptional guest experiences.
- Benefits: Enjoy flexible evening shifts and the chance to develop your hospitality skills.
- Why this job: Perfect for night owls who thrive in dynamic environments and love helping others.
- Qualifications: Previous front desk experience is preferred; strong customer service skills are essential.
- Other info: Multilingual abilities are a bonus, enhancing our diverse guest interactions.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a dedicated Night Auditor to join our team. The Night Auditor will play a crucial role in ensuring the smooth operation of our hotel during the night shift.
Duties:
- Conduct the nightly audit process accurately and efficiently
- Handle guest check-ins and check-outs during the night
- Respond to guest inquiries and resolve any issues promptly
- Maintain a tidy and organized front desk area
- Assist with security procedures during the night shift
- Process reservations and cancellations
Requirements:
- Experience in front desk operations, preferably in a hotel setting
- Strong customer service skills with a focus on guest satisfaction
- Proficiency in using phone systems and handling guest inquiries over the phone
- Multilingual abilities are a plus
- Knowledge of hospitality industry practices and standards
Job Type: Full-time
Schedule: Evening shift Monday to Friday, Morning shift, Weekends as needed
Night Auditor employer: Explorers’ Edge
Contact Detail:
Explorers’ Edge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Familiarise yourself with the specific duties of a Night Auditor. Understanding the nightly audit process and guest check-in/check-out procedures will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight any previous experience in front desk operations or customer service roles. Be ready to share examples of how you've handled guest inquiries or resolved issues, as this will showcase your suitability for the role.
✨Tip Number 3
If you have multilingual abilities, make sure to mention them. Being able to communicate with guests in different languages can set you apart from other candidates and is a valuable asset in the hospitality industry.
✨Tip Number 4
Research common security procedures in hotels. Being knowledgeable about safety protocols will not only prepare you for the role but also show your commitment to maintaining a secure environment for guests.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front desk operations and customer service. Emphasise any previous roles in the hospitality industry, particularly those involving night shifts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry. Mention specific skills that align with the Night Auditor role, such as your ability to handle guest inquiries and resolve issues promptly.
Highlight Multilingual Skills: If you speak multiple languages, be sure to mention this in your application. It can set you apart from other candidates and is a valuable asset in a hotel environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Night Auditor.
How to prepare for a job interview at Explorers’ Edge
✨Showcase Your Customer Service Skills
As a Night Auditor, you'll be interacting with guests during their stay. Be prepared to share examples of how you've handled customer inquiries or resolved issues in the past. Highlight your ability to maintain a positive attitude, even in challenging situations.
✨Familiarise Yourself with Hotel Operations
Understanding the basics of hotel operations will give you an edge. Brush up on front desk procedures, the audit process, and security protocols. This knowledge will demonstrate your commitment to the role and your readiness to contribute from day one.
✨Prepare for Common Interview Questions
Anticipate questions related to your experience in front desk operations and your approach to guest satisfaction. Practising your responses can help you articulate your thoughts clearly and confidently during the interview.
✨Dress Appropriately and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows respect for the interviewer's time and reflects your professionalism, which is crucial in the hospitality industry.
