At a Glance
- Tasks: Collaborate with customers to enhance risk assessment solutions and drive real-world impact.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment and customer experience.
- Benefits: Enjoy generous holidays, health perks, well-being programs, and extensive learning resources.
- Other info: Dynamic work environment with opportunities for personal growth and community involvement.
- Why this job: Make a difference by tackling fraud and improving customer profitability in a supportive team.
- Qualifications: Proficiency in SQL, Python, and data analysis; strong problem-solving and communication skills.
The predicted salary is between 50000 - 65000 £ per year.
About the Business
Lexis Nexis Risk Solutions is the essential partner in the assessment of risk.
Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience.
Our solutions help our customers solve difficult problems in the areas of Anti‑Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
About our Team
You’ll work within a collaborative and supportive environment to grow your personal and problem‑solving skills and help deliver solutions that will go head‑to‑head against some of the most motivated attackers in the world to protect billions in revenue.
About the Role
You will work in collaboration with our customers and account managers to maximize the value delivered by the world’s largest email‑based risk assessment solution.
Your results will lead to immediate real‑world impact in the form of lower customer friction, reduced fraud losses and increased customer profitability.
This is achieved through a range of activities: proactive analysis of accounts to identify improvements, optimising the risk assessment to more accurately detect high‑risk transactions and providing thought leadership to customers during business reviews.
We are looking for individuals with a proactive and analytical approach to problem solving, a good consulting mindset and an interest in bringing value to our customers.
In the role you’ll experience how to leverage real‑time digital identity intelligence, analysing millions of transactions per month for some of the largest companies operating in Financial Services, Insurance, e‑Commerce.
Responsibilities
- Supporting business reviews for key accounts through the creation and presentation of analytical insights relating to the customer’s deployment.
- Conducting proactive monitoring and analysis to ensure key customers’ solution performance is maintained and improved.
- Performing targeted rule adjustments to help our customers address emerging risks.
- Developing an action plan for key customers that improves their maturity on the solution. Providing business support through fraud analysis and research.
- Conducting routine fraud review verification and ensuring corrections/clarifications are made in a timely manner.
- Improving fraud detection performance by optimizing the false‑positive/fraud capture rate. Utilise various data workflow management and analysis tools.
Requirements
- Demonstrate proficiency with languages such as SQL, Python, etc., and various data types and formats including XML, flat files, delimited files, etc.
- Demonstrate proficiency with data analysis tools and processes.
- Interest in working together with varied areas within the company and customers.
- Show ability and desire to learn new processes, tools, and technologies.
- Demonstrate good research skills and interest in fraud analysis for real‑life scenarios.
- Demonstrate good oral and written communication skills in English. Other languages ideal.
- Have a highly proactive nature and be well‑organised and able to prioritise time.
- Working for you
We know that your well‑being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days.
- Health screening, eye care vouchers and private medical benefits.
- Well‑being programs.
- Life assurance.
- Access to a competitive contributory pension scheme.
- Save As You Earn share option scheme.
- Travel season ticket loan.
- Electric Vehicle Scheme.
- Optional dental insurance.
- Maternity, paternity and shared parental leave.
- Employee Assistance Programme. Access to emergency care for both the elderly and children.
- RECARES days, giving you time to support the charities and causes that matter to you.
- Access to employee resource groups with dedicated time to volunteer.
- Access to extensive learning and development resources.
- Access to employee discounts scheme via Perks at Work.
We are committed to providing a fair and accessible hiring process.
If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1‑855‑833‑5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Engagement Manager employer: ExploreLearning
Explore Learning is an exceptional employer that prioritises the growth and development of its team members while fostering a supportive and engaging work culture. As a Tutor & On-Call Team Leader, you will enjoy flexible working hours, competitive pay, and the opportunity to make a meaningful impact on students' lives in a vibrant educational environment. With a strong commitment to safeguarding and personal development, Explore Learning offers unique advantages for those passionate about inspiring student progress.
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We think this is how you could land Engagement Manager
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We think you need these skills to ace Engagement Manager
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How to prepare for a job interview at ExploreLearning
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with ExploreLearning.
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