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- Tasks: Lead the Customer Experience team to enhance post-sales interactions.
- Company: A leading adventure travel company based in Farnborough.
- Benefits: Flexible working arrangements and a chance to shape customer experiences.
- Why this job: Make a real difference in customer journeys within the exciting travel industry.
- Qualifications: Proven leadership in customer service, especially in travel, with strong communication skills.
- Other info: Join a dynamic team passionate about adventure and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
A leading adventure travel company in Farnborough is seeking a Head of Customer Experience to lead their Customer Experience team. You will be responsible for shaping and delivering an exceptional customer experience across all post-sales touchpoints.
The ideal candidate will have proven leadership experience in customer service, particularly within the travel industry, and excellent communication skills. Flexible working arrangements are available.
Head of Customer Experience — Hybrid Travel CX Leader in Farnborough employer: Explore!
Contact Detail:
Explore! Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Experience — Hybrid Travel CX Leader in Farnborough
✨Tip Number 1
Network like a pro! Reach out to folks in the travel industry, especially those who work at adventure travel companies. A friendly chat can open doors and give you insider info on job opportunities.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer experience. Think about how you can showcase your leadership skills and past successes in enhancing customer satisfaction.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and passion for travel. When you find a role that excites you, make sure to tailor your approach to show why you’re the perfect fit.
✨Tip Number 4
Keep an eye on our website for openings! We regularly post roles that could be your next big adventure. Applying directly through us gives you a better chance to stand out!
We think you need these skills to ace Head of Customer Experience — Hybrid Travel CX Leader in Farnborough
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for adventure travel shine through! Share personal experiences or stories that highlight why you’re excited about this role and how it aligns with your passion for customer experience.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Head of Customer Experience position. Highlight your leadership experience in customer service, especially within the travel industry, and demonstrate how your skills can elevate our customer experience.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We want to see your personality, so don’t be afraid to let it shine while keeping it professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Explore!
✨Know the Company Inside Out
Before your interview, dive deep into the adventure travel company’s mission, values, and recent projects. Understanding their customer experience philosophy will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare specific examples from your past experiences where you've successfully led a team or improved customer service processes. Highlight how your leadership style has positively impacted customer satisfaction, especially in the travel industry.
✨Communicate Clearly and Confidently
As a Head of Customer Experience, communication is key. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or using video to record yourself, so you can refine your delivery and ensure you come across as approachable and knowledgeable.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's customer experience strategy or future plans. This not only shows your interest but also gives you valuable insights into how you can contribute to their success.
