At a Glance
- Tasks: Support our adventure travel team and help create unforgettable experiences for customers.
- Company: Join a B Corp certified travel agency focused on sustainable holidays.
- Benefits: Flexible working hours, competitive salary, and a fun, positive work environment.
- Other info: Opportunity to travel and represent the company at exciting events.
- Why this job: Be part of a mission to make travel sustainable and impactful.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 28000 - 28000 £ per year.
Explore is an adventure travel expert focused on sustainable, small group holidays which create stories to tell for a lifetime. From classic group tours and family adventures, to walking, wildlife and cycling trips. With around 100 countries to choose from, our customers explore the world with us. Join us on our journey, creating extraordinary travel experiences for all. Sustainability has always been at the heart of what we do, as has the ethos of continual improvement. A trusted brand – B Corp certified and a Feefo Platinum Service Award holder, we pride ourselves on doing the right thing, by our people, our customers, and the planet. In a complicated world that's full of potential, we strive to be better than yesterday. We put people at the heart of everything we do and are proud of the extensive benefits we offer.
This role is based in Farnborough, Hampshire with 2 days per week in the office. Our office is within walking distance of the train station and has free parking. This position is available part-time (30 hours per week) or full-time (37.5 hours per week). Salary: £28,000 p.a. pro-rata + bonus.
About the role:
- Follow up on actions from Business Development Manager visits and roadshow events.
- Support the on-the-road team with statistics and by answering agent queries.
- Make ‘thank you’ calls for bookings and assist with enquiry conversion.
- Manage the trade inbox to ensure timely responses and smooth communication.
- Monitor competitor activity and communicate to team.
- Respond to agency sales queries via email, phone and social media.
- Build strong relationships with agency partners through regular communication.
- Act as the central liaison between field sales and internal departments.
- Update and refresh the agent marketing suite with campaigns, images, video content, and POS material.
- Distribute sales and marketing assets and campaigns to trade partners.
- Compile and send regular e-shots to agency partners using Mailchimp.
- Proofread marketing materials for agency promotions.
- Collaborate with the Marketing Team to post engaging content on social channels (e.g. Agents’ Facebook group).
- Maintain agent profiles and set up new agencies in database.
- Work with the Business Intelligence team to load trade promotions into the booking system and communicate T&C's.
- Update contact lists in the trade database.
- Track and report ROI from activities and partnerships.
- Maintain marketing, contacts, and ROI spreadsheets.
- Fulfil agent concession bookings and brochure requests.
- Administrative tasks to support our referral partners.
- Assist with organising trade events and familiarisation (FAM) trips.
- Represent Explore at UK and overseas events and FAM trips.
- Source and deliver sustainable prizes for agent competitions and incentives.
- Support the Business Development Managers with delivering sales and training presentations to agency partners.
- Design PowerPoint presentations, flyers, and social posts using Canva.
Am I the right person?
- A track record of building and maintaining relationships at every level.
- Experience of providing a high level of customer service.
- A pro-active mindset.
- An organised, self‑motivated, and collaborative team player who can work independently, but thrives on team success.
- Confidence with answering queries and identifying and resolving issues.
- Excellent communicator – both written and verbal, with acute attention to detail.
- Able to use initiative to contribute creatively to tasks and projects.
- Proficient in Word, Excel, PowerPoint and Outlook.
- Competent user of social media platforms such as Facebook, Instagram and LinkedIn.
- Experience of working in the travel industry is desirable.
- Passionate about sustainability.
- Skills with Canva and/or Mailchimp are desirable.
- You must be willing to travel to UK and overseas destinations.
Whilst we work hard the company ethos is that we work in a place that is both positive and fun, and so it is essential that you are able to fit into this environment.
Travel Agency Sales Administrator in Farnborough employer: Explore Worldwide Ltd.
Explore is an exceptional employer that prioritises sustainability and employee well-being, offering a supportive work culture where every team member is valued. Located in Farnborough, Hampshire, our office is easily accessible and provides flexible working arrangements, alongside extensive benefits and opportunities for personal and professional growth. Join us in making a positive impact on the world while enjoying a fulfilling career in adventure travel.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Agency Sales Administrator in Farnborough
✨Tip Number 1
Get to know the company inside out! Research Explore's values, sustainability efforts, and their travel offerings. This way, when you chat with them, you can show you're genuinely interested and aligned with their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and showcasing your customer service skills. Think of examples from your past experiences that highlight your ability to build relationships and solve problems.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Travel Agency Sales Administrator in Farnborough
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let your love for travel shine through! Share any personal experiences or adventures that highlight your enthusiasm for exploring new places and cultures. We want to see how you connect with our mission of creating extraordinary travel experiences.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your customer service experience and any relevant travel industry knowledge. This shows us that you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate attention to detail, so make sure to proofread your application for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at Explore!
How to prepare for a job interview at Explore Worldwide Ltd.
✨Know Your Stuff About Sustainability
Since sustainability is at the heart of what Explore does, make sure you brush up on their initiatives and how they integrate sustainable practices into their travel experiences. Be ready to discuss your own views on sustainability and how you can contribute to their mission.
✨Show Off Your Customer Service Skills
This role requires a high level of customer service, so prepare examples from your past experiences where you've gone above and beyond for customers. Think about specific situations where you resolved issues or built strong relationships, as these will resonate well with the interviewers.
✨Get Familiar with Their Marketing Tools
Explore uses tools like Mailchimp and Canva for marketing campaigns. If you have experience with these platforms, be sure to mention it. If not, take some time to learn the basics so you can confidently discuss how you would use them in the role.
✨Be Ready to Talk Teamwork
This position is all about collaboration, so think of examples that showcase your ability to work well in a team. Highlight times when you’ve supported colleagues or contributed to group success, as this will demonstrate that you fit into their positive and fun work environment.
