Flights Consultants in Farnborough

Explore is an adventure travel expert focused on sustainable, small group holidays which create stories to tell for a lifetime. From classic group tours and family adventures, to walking, wildlife and cycling trips. With around 100 countries to choose from, our customers explore the world with us. Join us on our journey, creating extraordinary travel experiences for all.

Sustainability has always been at the heart of what we do, as has the ethos of continual improvement. A trusted brand – B Corp certified and a Feefo Platinum Service Award holder, we pride ourselves on doing the right thing, by our people, our customers, and the planet. In a complicated world that's full of potential, we strive to be better than yesterday.

We put people at the heart of everything we do and are proud of the extensive benefits we offer. This role is based in Farnborough, Hampshire with 2 days per week in the office. Our office is within walking distance of the train station and has free parking. This is a full-time position, however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week).

Salary: £29,000 p.a. + up to £150 per month commission + bonus

About the role:

Our Flights Consultants are key members of our Customer Service team. They provide flight and ticketing support to our customers and various internal teams in an airline reservation capacity. This involves booking flight routes in the GDS system (we use Travelport), flight ticketing, amendments and operational procedures. They are also part of the duty team which deals with customers who are currently travelling and may need flight assistance.

Main responsibilities:

• Managing PNRs within Travelport GDS including queue management, ticketing, reissues and schedule changes.
• Support the Sales team with complex flight requirements.
• Making airline reservations in Travelport GDS.
• Making low cost carrier/airline reservations.
• Support internal teams (in the UK, Australia and Canada) with flight queries.
• Liaising with customers regarding flight queries.
• Support the duty team with flight issues.
• Administration tasks including cancellations.
• Working with a customer focused approach at all times.

Working hours will include 1 Saturday in 3 with a lieu day off in the week, and on-call cover on Sundays on a rota basis between the team.

Am I the right person?

This role would suit someone currently working as a Travel Agent or Airline Ticketing Agent. We are looking for your application to demonstrate:

• Working experience of booking published and net fares on a GDS (Travelport/Galileo/Amadeus/Sabre/Worldspan) is essential.
• Experience of issuing and re-issuing tickets, and checking the queues in a GDS is desirable.
• Experience of communicating with customers.
• Skilled in working accurately, and with attention to detail.

We aim to be better than yesterday and our values will be close to your heart. Diversity is to be celebrated. Life would be dreary, and change would be slow, if we all thought the same way. We challenge our ideas, each other, and our business partners - always with respect and kindness.

Explore is part of Hotelplan Group, a well-established and diverse family of specialist tour operators, with a long tradition of developing and operating market-leading experiences. The family comprises ski, walking and Lapland holidays with Inghams and Santa’s Lapland; adventure travel with Explore; and self-guided holidays with Inntravel. Sustainability and responsible tourism is at the core of everything we do, and should be a passion for everyone employed by the group.