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- Tasks: Handle customer feedback and complaints to ensure amazing travel experiences.
- Company: Leading adventure travel company focused on sustainable tourism.
- Benefits: Salary of £28,000 - £29,000 plus bonuses and a vibrant work culture.
- Why this job: Join a passionate team and make a positive impact in the travel industry.
- Qualifications: Experience in complaint handling and a love for travel and adventure.
- Other info: Full-time role based in Farnborough with opportunities for growth.
The predicted salary is between 28000 - 29000 £ per year.
A leading adventure travel company seeks a Customer Relations Specialist to handle customer feedback and complaints for a smooth travel experience. This full-time position in Farnborough requires strong interpersonal skills, the ability to resolve issues under pressure, and a customer-centric mindset.
The role offers a salary of £28,000 - £29,000 plus bonuses. Candidates should have experience in complaint handling and a passion for travel and adventure, making a positive impact in a sustainable tourism environment.
Adventure Travel Customer Advocate in Farnborough employer: Explore Worldwide Ltd
Contact Detail:
Explore Worldwide Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adventure Travel Customer Advocate in Farnborough
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent adventures. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your interpersonal skills! Role-play common customer scenarios with friends or family. This will prepare you for handling feedback and complaints like a pro, which is key for the Customer Advocate role.
✨Tip Number 3
Show off your passion for travel! Share your own adventure stories and how they shaped your customer service approach. This personal touch can make you stand out as a candidate who truly understands the industry.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Adventure Travel Customer Advocate in Farnborough
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for adventure and travel shine through. Share personal experiences that highlight your enthusiasm for exploring new places and cultures, as this will resonate with us at StudySmarter.
Highlight Your Customer Service Skills: Make sure to emphasise your experience in handling customer feedback and complaints. We want to see how you've successfully resolved issues in the past, so include specific examples that showcase your interpersonal skills and ability to stay calm under pressure.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Adventure Travel Customer Advocate. Mention how your skills align with our mission and values, and why you’re excited about the opportunity to work with us.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and it shows us that you’re genuinely interested in joining our team. Plus, you’ll get to see all the details about the role and our company culture!
How to prepare for a job interview at Explore Worldwide Ltd
✨Know Your Adventure
Before the interview, brush up on the company's travel offerings and their commitment to sustainable tourism. Being able to discuss specific trips or initiatives shows your genuine interest and passion for adventure travel.
✨Showcase Your People Skills
Prepare examples of how you've successfully handled customer complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your interpersonal skills and ability to resolve issues under pressure.
✨Emphasise Your Customer-Centric Mindset
During the interview, make it clear that you prioritise customer satisfaction. Share stories that demonstrate your dedication to creating positive experiences for customers, especially in challenging situations.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the company’s approach to customer relations and how they handle feedback. This not only shows your enthusiasm for the role but also helps you gauge if the company aligns with your values.
