Travel Product Manager

Overview

Product Manager at Explore Worldwide | B Corp. Base pay range: £39,000 – £42,000 p.a. This role is based in Farnborough, Hampshire with 2 days per week in the office. This is a full-time position; flexible working patterns (minimum 4 days per week) can be discussed. Salary: £39,000 – £42,000 p.a. Fixed term contract for 12 months.

Explore is an adventure travel expert focused on sustainable, small group holidays creating memorable experiences. You will help deliver sustainable, profitable itineraries and market-leading trips across a defined geographic portfolio, including Europe (the Balkans and Greece).

Responsibilities

• Manage a portfolio of tours within a specific geographical area; become the company expert for those regions.
• Develop and deliver itineraries that meet safety guidelines and customer expectations; innovate to offer market-leading trips.
• Negotiate rates, set dates and capacity, and craft compelling tour descriptions for new tours.
• Conduct competitor analysis and onboarding of new local partners; liaise with overseas suppliers on on-ground delivery and potential discounts for staff/press trips.
• Review customer feedback and implement changes to improve satisfaction; train the wider Explore team on your portfolio; present at trade or customer events.
• Answer pre-travel questions and assist customers with trip experiences; support crisis management and participate in out-of-hours duty on a rota basis.

Qualifications & Requirements

• Experience in sales, operations or product roles in a tour operator, travel agent or ground agent; personal travel experience.
• A passion for sustainable travel and the ability to communicate its meaning.
• Strong written and verbal communication skills; ability to build relationships with diverse partners.
• Customer-focused with a track record of delivering quality improvements to a portfolio; experience contributing to improved Net Promoter Score (NPS).
• Growth mindset: curious, adaptable to change, able to bring new ideas, energetic, a strong negotiator and proactive in getting things done.
• Independent thinker and team player; ability to work to tight deadlines with attention to detail and under pressure; able to fit into a positive, fun workplace.

About the Company

Explore is part of Hotelplan Group, a diverse family of specialist tour operators. The group includes brands for ski, walking, Lapland holidays, adventure travel, and self-guided holidays; sustainability and responsible tourism are core to the business.