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- Tasks: Engage with customers to sell amazing adventure holidays and create unforgettable experiences.
- Company: Explore Worldwide, a B Corp™ focused on sustainable travel.
- Benefits: Competitive salary, bonuses, flexible working, and travel opportunities.
- Why this job: Join a passionate team and help others explore the world sustainably.
- Qualifications: Sales or customer service experience and a love for adventure travel.
- Other info: Work-life balance with opportunities for personal growth and travel.
The predicted salary is between 25000 - 35000 £ per year.
Join us on our journey, creating extraordinary travel experiences for all. This role is based in Farnborough, Hampshire with 2 days per week in the office. It is a full-time position, with work-life balance in mind and options for flexible working patterns (minimum 4 days per week). Salary: £25,000 p.a. + bonus + up to £1,000 commission per month.
Responsibilities:
- Receive and respond to incoming sales enquiries via calls, emails, live chat and booking platform.
- Answer enquiries from direct customers and travel agents about our tours and destinations.
- Check availability and status of tours using our product database.
- Quote prices of tours and take payments from customers.
- Raise and send invoices to travel agents.
- Convert enquiries into bookings to achieve revenue and passenger targets.
- Stay on top of outstanding enquiries to maximise booking opportunities.
- Put the customer at the heart of everything you do.
- Make the best decision for the customer using your destination and product knowledge.
- Work as part of the team to ensure KPI’s are achieved (such as conversion, average handling time, average calls taken).
- Take part in continuous product and sales training.
- Travel overseas to experience our tours and product.
- Participate in occasional trade shows and customer events.
Qualifications:
- Passion for sustainable, adventure travel.
- Experience working in a sales, customer service or contact centre environment.
- Experience of working in a team environment and achieving team goals/KPIs.
- Experience of communicating with customers via email.
- Enthusiastic about delivering great customer service.
- Excellent verbal and written communication skills.
- High level of accuracy and attention to detail.
- Bonus points if you have: travel industry sales experience and/or used a product database system, CRM or GDS.
Seniority level: Entry level. Employment type: Full-time. Job function: Sales and Business Development. Industries: Travel Arrangements.
Holiday Sales Consultant employer: Explore Worldwide | B Corp™
Contact Detail:
Explore Worldwide | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Sales Consultant
✨Tip Number 1
Get to know the company inside out! Research Explore Worldwide and their sustainable travel ethos. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your sales pitch! Since this role is all about converting enquiries into bookings, think of ways to showcase your communication skills. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend travel industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Explore team and ready to embark on this adventure with us.
We think you need these skills to ace Holiday Sales Consultant
Some tips for your application 🫡
Show Your Passion for Travel: Let us know why you love adventure travel! Share your experiences and how they align with our mission at Explore Worldwide. A personal touch can really make your application stand out.
Tailor Your Application: Make sure to customise your CV and cover letter for the Holiday Sales Consultant role. Highlight relevant experience in sales or customer service, and don’t forget to mention any travel industry knowledge you have!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application reaches us quickly and efficiently. Plus, you’ll get to see more about our company culture while you’re there!
How to prepare for a job interview at Explore Worldwide | B Corp™
✨Know Your Destinations
Familiarise yourself with the destinations and tours offered by Explore Worldwide. Being able to discuss specific trips and share your own travel experiences will show your passion for adventure travel and help you connect with the interviewers.
✨Showcase Your Sales Skills
Prepare examples from your past experiences where you've successfully converted enquiries into sales. Highlight your ability to handle customer queries effectively and how you’ve achieved KPIs in previous roles, as this is crucial for the Holiday Sales Consultant position.
✨Emphasise Teamwork
Since this role involves working as part of a team, be ready to discuss how you’ve collaborated with others to achieve common goals. Share specific instances where teamwork led to success, demonstrating that you can contribute positively to the team environment.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company’s approach to sustainable travel and how they support their employees' work-life balance. This shows your genuine interest in the role and the company culture, making you stand out as a candidate.
