At a Glance
- Tasks: Help customers discover amazing small group adventure holidays and convert enquiries into bookings.
- Company: Join a B Corp certified adventure travel expert focused on sustainability.
- Benefits: Competitive salary, bonus potential, flexible working, and travel opportunities.
- Other info: Dynamic work environment with a focus on continuous improvement and team collaboration.
- Why this job: Be part of a team creating unforgettable travel experiences while promoting responsible tourism.
- Qualifications: Passion for travel, sales experience, and excellent communication skills.
The predicted salary is between 25000 - 25000 £ per year.
Explore is an adventure travel expert focused on sustainable, small group holidays which create stories to tell for a lifetime. From classic group tours and family adventures, to walking, wildlife and cycling trips. With around 100 countries to choose from, our customers explore the world with us. Join us on our journey, creating extraordinary travel experiences for all. Sustainability has always been at the heart of what we do, as has the ethos of continual improvement. A trusted brand – B Corp certified and a Feefo Platinum Service Award holder, we pride ourselves on doing the right thing, by our people, our customers, and the planet.
This role is based in Farnborough, Hampshire with 2 days per week in the office. Our office is within walking distance of the train station and has free parking. This is a full‑time position, however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week). Salary: £25,000 p.a. + bonus + up to £1,000 commission per month.
About The Role
You will be the frontline in helping customers understand the benefits of small group adventure travel with Explore. Focused on increasing revenue through our sales through service mantra, you will strive to convert at the highest level all lines of enquiry.
- Receive and respond to incoming sales enquiries via calls, emails, live chat and booking platform.
- Answer enquiries from direct customers and travel agents about our tours and destinations bringing the experience to life.
- Check availability and status of tours using our product database.
- Quote prices of tours and take payments from customers.
- Raise and send invoices to travel agents.
- Convert enquiries into bookings to achieve revenue and passenger targets.
- Stay on top of outstanding enquiries to maximise booking opportunities.
- Put the customer at the heart of everything you do.
- Make the best decision for the customer using your destination and product knowledge.
- Work as part of the team to ensure KPI’s are achieved (such as conversion, average handling time, average calls taken).
- Take part in continuous product and sales training.
- Travel overseas to experience our tours and product.
- Participate in occasional trade shows and customer events.
Working hours will be on a rota basis, Monday to Sunday. Mon - Fri: 09.00 - 17.30 or 10.30 - 19.00. Saturday: 09.00 - 17.30. Sunday: 10.00 - 16.00. Weekend working will usually be 2/3 weekend days per month (usually one Saturday and one Sunday). As part of hybrid working we require you to attend the office 2 days per week on a Monday and Thursday.
Am I the right person?
We are looking for your application to demonstrate:
- Passion for sustainable, adventure travel.
- Experience working in a sales, customer service or contact centre environment.
- Experience of working in a team environment and achieving team goals/KPIs.
- Experience of communicating with customers via email.
- Enthusiastic about delivering great customer service.
- Excellent verbal and written communication skills.
- High level of accuracy and attention to detail.
Bonus points if you have: travel industry sales experience and/or used a product database system, CRM or GDS. We aim to be better than yesterday and our values will be close to your heart. Diversity is to be celebrated. Life would be dreary, and change would be slow, if we all thought the same way. We challenge our ideas, each other, and our business partners - always with respect and kindness.
Explore is part of Hotelplan Group, a well‑established and diverse family of specialist tour operators, with a long tradition of developing and operating market‑leading experiences. The family comprises ski, walking and Lapland holidays with Inghams and Santa’s Lapland; adventure travel with Explore; and self‑guided holidays with Inntravel. Sustainability and responsible tourism is at the core of everything we do, and should be a passion for everyone employed by the group. Explore is a global adventure travel company with 40 years’ experience in providing exciting and authentic travel experiences. With over 350 trips in around 100 countries, Explore’s expertly crafted itineraries combined with award‑winning tour leaders, small group sizes and a commitment to responsible travel ensure unforgettable travel experiences in extraordinary destinations.
Holiday Sales Consultant in Farnborough employer: Explore Worldwide | B Corp™
Explore is an exceptional employer that champions a culture of sustainability and inclusivity, making it an ideal workplace for those passionate about responsible travel. With a commitment to employee growth and a supportive team environment, the HR Business Partner role offers the opportunity to influence positive change while enjoying flexible working arrangements in Farnborough. Employees benefit from competitive salaries, extensive perks, and the chance to engage with a global community dedicated to making a difference.
Contact Details:
Explore Worldwide | B Corp™ Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Holiday Sales Consultant in Farnborough
✨Tip Number 1
Get to know the company inside out! Research Explore's values, their commitment to sustainability, and the types of adventures they offer. This will help you connect with the interviewers and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your sales pitch! Since this role is all about converting enquiries into bookings, think about how you would sell a trip to a friend. Highlight the unique experiences and benefits of small group travel to demonstrate your passion and knowledge.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've gone above and beyond for customers in the past. This will prove that you can put the customer at the heart of everything you do, just like Explore does.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Explore.
We think you need these skills to ace Holiday Sales Consultant in Farnborough
Some tips for your application 🫡
Show Your Passion:Make sure to highlight your love for sustainable and adventure travel in your application. We want to see that you’re genuinely excited about helping customers create unforgettable experiences!
Tailor Your Experience:When detailing your previous roles, focus on your sales and customer service experience. We’re looking for examples of how you’ve achieved team goals and provided excellent service, so don’t hold back!
Be Clear and Concise:Your written communication skills are key! Keep your application clear and to the point, showcasing your attention to detail. Remember, we appreciate well-structured responses that get straight to the heart of the matter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Explore!
How to prepare for a job interview at Explore Worldwide | B Corp™
✨Know Your Adventure Travel
Make sure you brush up on your knowledge of sustainable and adventure travel. Familiarise yourself with Explore's offerings, including their unique tours and destinations. This will not only help you answer questions confidently but also show your genuine passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service or sales. Highlight how you put the customer first and achieved targets. This is crucial as the role focuses on converting enquiries into bookings while ensuring a great customer experience.
✨Demonstrate Team Spirit
Since teamwork is key in this role, think of instances where you've successfully collaborated with others to achieve goals. Be ready to discuss how you contribute to a positive team environment and how you can help meet KPIs together.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company’s sustainability initiatives or the types of tours they offer. This shows your interest in the role and the company’s values, and it gives you a chance to engage with the interviewer on a deeper level.
