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- Tasks: Engage with customers and convert enquiries into bookings for amazing travel experiences.
- Company: Explore Worldwide, a B Corp™ focused on sustainable adventure travel.
- Benefits: Competitive salary, bonuses, flexible working, and travel opportunities.
- Why this job: Join a passionate team creating unforgettable travel stories while promoting sustainability.
- Qualifications: Sales or customer service experience and a love for adventure travel.
- Other info: Dynamic role with opportunities for personal growth and travel experiences.
The predicted salary is between 25000 - 35000 £ per year.
Join us to apply for the Holiday Sales Consultant role at Explore Worldwide | B Corp™. Explore is an adventure travel expert focused on sustainable, small group holidays which create stories to tell for a lifetime. From classic group tours and family adventures to walking, wildlife and cycling trips, our customers explore the world with us. Join us on our journey, creating extraordinary travel experiences for all.
This role is based in Farnborough, Hampshire with 2 days per week in the office. It is a full-time position, with work-life balance in mind and options for flexible working patterns (minimum 4 days per week).
Salary: £25,000 p.a. + bonus + up to £1,000 commission per month.
Responsibilities:
- Receive and respond to incoming sales enquiries via calls, emails, live chat and booking platform.
- Answer enquiries from direct customers and travel agents about our tours and destinations.
- Check availability and status of tours using our product database.
- Quote prices of tours and take payments from customers.
- Raise and send invoices to travel agents.
- Convert enquiries into bookings to achieve revenue and passenger targets.
- Stay on top of outstanding enquiries to maximise booking opportunities.
- Put the customer at the heart of everything you do.
- Make the best decision for the customer using your destination and product knowledge.
- Work as part of the team to ensure KPI’s are achieved (such as conversion, average handling time, average calls taken).
- Take part in continuous product and sales training.
- Travel overseas to experience our tours and product.
- Participate in occasional trade shows and customer events.
Qualifications:
- Passion for sustainable, adventure travel.
- Experience working in a sales, customer service or contact centre environment.
- Experience of working in a team environment and achieving team goals/KPIs.
- Experience of communicating with customers via email.
- Enthusiastic about delivering great customer service.
- Excellent verbal and written communication skills.
- High level of accuracy and attention to detail.
- Bonus points if you have: travel industry sales experience and/or used a product database system, CRM or GDS.
Seniority level: Entry level. Employment type: Full-time. Job function: Sales and Business Development. Industries: Travel Arrangements.
Holiday Sales Consultant in England employer: Explore Worldwide | B Corp™
Contact Detail:
Explore Worldwide | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Sales Consultant in England
✨Tip Number 1
Get to know the company inside out! Research Explore Worldwide and their sustainable travel ethos. This will help you connect with the team during interviews and show that you're genuinely passionate about what they do.
✨Tip Number 2
Practice your sales pitch! Since this role is all about converting enquiries into bookings, think of ways to showcase your sales skills. Role-play with a friend or in front of the mirror to build confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up on the interview process. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Explore Worldwide. Don’t miss out on this opportunity!
We think you need these skills to ace Holiday Sales Consultant in England
Some tips for your application 🫡
Show Your Passion for Travel: Let us know why you're excited about adventure travel! Share your experiences and how they align with our mission at Explore Worldwide. A personal touch can really make your application stand out.
Tailor Your Application: Make sure to customise your CV and cover letter for the Holiday Sales Consultant role. Highlight relevant experience in sales or customer service, and don’t forget to mention any travel industry knowledge you have!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read and get straight to the point.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Explore Worldwide | B Corp™
✨Know Your Destinations
Familiarise yourself with the destinations and tours offered by Explore Worldwide. Being able to discuss specific trips and share your passion for sustainable travel will show that you're genuinely interested in the role and the company.
✨Practice Your Sales Pitch
Since this role involves converting enquiries into bookings, practice how you would respond to common customer questions. Think about how to highlight the unique aspects of the tours while addressing any concerns they might have.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to meet a customer's needs, as this aligns perfectly with the company's focus on putting customers at the heart of everything.
✨Be Ready for Teamwork Questions
As this role requires working as part of a team, be prepared to discuss how you've collaborated with others in previous jobs. Share specific instances where you helped achieve team goals or KPIs, demonstrating your ability to work well in a team environment.
