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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage holiday bookings from start to finish.
- Company: Join Explore, a leader in sustainable adventure travel.
- Benefits: Competitive salary, flexible working arrangements, and a vibrant office environment.
- Why this job: Be part of creating unforgettable travel experiences while promoting sustainability.
- Qualifications: Strong communication skills and a passion for adventure travel.
- Other info: Dynamic team culture with opportunities for personal growth.
The predicted salary is between 26000 - 36400 £ per year.
Overview
Working patterns (minimum 4 days per week). Working hours: Weekdays: 09:00-17:30 or 10:30-19:00; Saturday 09:00-17:30; Sunday 10:00-16:00. Working 2 to 3 weekend days a month, usually in an in/off weekly pattern but this can be amended based on staffing levels. Salary: £26,000
About the role
Studies show that a large part of the enjoyment of a holiday is in the anticipation… you\\\’ll be responsible for providing exceptional customer service, managing bookings from the point of confirmation right through to the departure date. Effectively managing all post-sales queries and information and liaising with product team and ground agents to ensure the correct information is present. Handling all updates and changes to bookings to deliver the ultimate holiday experience.
Key Responsibilities
- Deliver personalised customer service and support of the highest level at all times
- Professionally handle incoming requests from customers and colleagues, ensuring that requests are resolved both promptly and thoroughly
- To ensure all customer, team queries & administrative tasks assigned to you are responded to in line with team KPI guidelines
- Work with commercial team to ensure customers have the best possible group experience, offering alternatives where necessary
- Work with product team to implement trip changes/improvements
- Responsible for executing all customer service tasks within reservation system
- Continuously evaluate and identify opportunities to drive process improvements
- Ensuring a customer focused approach is adopted in all assigned responsibilities
- Good relationships with product team to ensure trip information is correct and available
- Good communication with ground agents when necessary to ensure the smoothest transfer of information
- Take sales enquiries through all channels when required
- A flexible attitude in the undertaking of all tasks is paramount
- Passion for sustainable, adventure travel
- Energetic, enthusiastic and a strong desire to exceed customer expectations
- Strong communication and interpersonal skills
- Effective planning, prioritising and organising of workload
- Accuracy, quality and attention to detail
- Strong team player
- Proven results in maximising sales (desirable)
- Experience in computer booking systems, preferably within travel (desirable)
- Extensive travel experience or travel industry experience (desirable)
- GDS experience (desirable)
About Explore
Explore is an adventure travel expert focused on sustainable, small group holidays which create stories to tell for a lifetime. This role is based in Farnborough, Hampshire with 2 days per week in the office. Our office is within walking distance of the train station and has free parking. This is a full-time position, and we are open to discussing flexible working arrangements. Explore is part of Hotelplan Group, a well-established and diverse family of specialist tour operators, with a long tradition of developing and operating market-leading experiences. Sustainability and responsible tourism is at the core of everything we do.
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Customer Experience Consultant employer: Explore LTD
Contact Detail:
Explore LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Consultant
✨Tip Number 1
Get to know the company inside out! Research Explore and their values, especially their focus on sustainable travel. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky customer queries or booking changes. Role-playing these situations can really boost your confidence for the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and maybe even a referral, which can make all the difference in landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Explore team!
We think you need these skills to ace Customer Experience Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Consultant role. Highlight your relevant experience in customer service and any travel industry knowledge you have. We want to see how you can bring your unique skills to our team!
Show Your Passion: Let your enthusiasm for adventure travel shine through in your application. Share any personal travel experiences or insights that demonstrate your passion for sustainable tourism. We love candidates who are as excited about travel as we are!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make your skills and experiences stand out. We appreciate a well-organised application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Explore LTD
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service skills and understand what exceptional service looks like. Be ready to share examples from your past experiences where you went above and beyond for a customer.
✨Familiarise Yourself with the Company
Do some homework on Explore and their approach to sustainable travel. Knowing their values and how they operate will help you align your answers with their mission during the interview.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Think about potential challenges in managing bookings or dealing with post-sales queries, and prepare your responses to demonstrate your problem-solving skills.
✨Show Your Passion for Travel
Since this role is all about creating memorable holiday experiences, let your enthusiasm for travel shine through. Share your own travel stories and how they’ve shaped your understanding of customer expectations in the travel industry.