At a Glance
- Tasks: Manage major client relationships and ensure timely software delivery in a dynamic legal tech environment.
- Company: Join a premier legal tech firm focused on innovation and client success.
- Benefits: Competitive salary, travel opportunities, and a chance to work with international clients.
- Other info: Exciting opportunity for growth and collaboration in a global setting.
- Why this job: Be the face of service for key projects and make a real impact in legal tech.
- Qualifications: Experience in software delivery or L2 support, with strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a high-level Product Support Specialist to join a premier legal tech firm. This is a deadline-driven environment focused on software delivery and high-stakes client management. This role is designed for a client-facing professional who thrives in a Level 2 support function.
This is a high-visibility position where 80% of your time is dedicated to managing major client relationships. While you will operate within a Level 2 ticket-based function, the focus is more on being the face of the service for key international legal tech projects rather than deep technical hands-on work.
- Client Engagement: Act as the primary point of contact, ensuring software delivery meets urgent deadlines.
- Operational Excellence: Manage weekly releases and engage across all business units to ensure seamless delivery.
- Process Improvement: Utilise scripting and automation to minimise manual tasks and optimise the support workflow.
- Global Collaboration: Support a business that is 80% US based while maintaining standard UK working hours.
Key Requirements
- Communication: Outgoing personality with the ability to engage stakeholders across the entire business.
- Experience: Proven background in software delivery or L2 ticket-based support.
- Technical Interest: Strong interest in scripting and automation to drive efficiency.
- Legal Tech: Experience in legal tech or working with legal clients is a significant advantage.
- Travel: Willingness to travel to Paris as required for client needs.
Technical Support Engineer employer: Explore Group
Join a leading legal tech firm that values innovation and client engagement, offering a dynamic work culture where your contributions directly impact major international projects. With a focus on employee growth, you will have access to ongoing training and development opportunities, while enjoying the benefits of a collaborative environment that prioritises operational excellence and process improvement. Located in the UK, this role allows you to work with a global team, ensuring a rewarding experience in a fast-paced, deadline-driven setting.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal tech space and let them know you're on the hunt for a Technical Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your client engagement skills. Since this role is all about managing major client relationships, practice how you'd handle tough questions about software delivery and operational excellence. Show them you’re the face of the service they need!
✨Tip Number 3
Don’t forget to highlight your scripting and automation skills during conversations. This is a key part of the role, so be ready to discuss how you've used these tools to improve processes in past positions. It’ll show you’re not just a support engineer, but a problem solver too!
✨Tip Number 4
Finally, apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s the best way to stay updated on any new opportunities that pop up!
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Technical Support Engineer. Highlight your experience in software delivery and client management, and don’t forget to mention any legal tech exposure you might have!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your outgoing personality and how you engage with stakeholders. Make it clear why you’re excited about this role and how you can contribute to our team.
Show Off Your Technical Skills:Since we’re looking for someone with a strong interest in scripting and automation, make sure to include any relevant skills or projects in your application. This will help us see how you can drive efficiency in our support workflow.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Explore Group
✨Know Your Stuff
Make sure you brush up on your knowledge of legal tech and software delivery. Familiarise yourself with common issues that clients might face and how to resolve them. This will show that you're not just a people person, but also technically savvy.
✨Showcase Your Communication Skills
Since this role is all about client engagement, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully managed client relationships in the past, especially in high-pressure situations.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've improved processes or implemented automation in your previous roles. Be ready to discuss how these experiences can translate into operational excellence in this new position.
✨Be Ready for Global Collaboration
Understand the dynamics of working with international teams, especially those based in the US. Highlight any experience you have with global projects and be prepared to discuss how you would manage time zone differences and communication challenges.
