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For Companies At a Glance
- Tasks: Support high-performance trading systems and troubleshoot issues at the code level.
- Company: Join a leading digital asset firm with a focus on innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real impact in the fast-paced world of finance and technology.
- Qualifications: Experience with high-performance systems and strong coding skills required.
- Other info: Dynamic team environment with excellent career advancement opportunities.
About the Role
We are looking for a hands-on Application Support Engineer to join our tech team at a digital asset firm. You will support high-performance trading and data systems, troubleshoot issues, collaborate with developers, and improve operational processes. This is a hands-on role that allows you to dig deep, including at the code level.
Key Responsibilities
- Monitor and manage production systems for trading and market data
- Investigate and resolve system and data issues, including code-level debugging
- Collaborate with developers to implement improvements
- Provide multi-tier support to internal and external stakeholders
- Assist with onboarding new team members, clients, and applications
- Enhance monitoring, runbooks, and automation
Requirements
- Experience with high-performance or real-time systems (finance/trading a plus)
- Strong Linux and command-line skills
- Knowledge of market data, order flows, and related protocols
- Ability to read and troubleshoot code (C++, JavaScript, Kotlin)
- SQL proficiency and familiarity with Git/CI-CD
- Experience with AWS, Prometheus, Grafana, RabbitMQ
Tech Stack
- Backend: Kotlin, Node.js, TypeScript, RabbitMQ
- Cloud: AWS
- Databases: MySQL
- Monitoring: Prometheus, Grafana, CloudWatch, OpenSearch
Contact Detail:
Explore Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Application Support Engineer
✨Tip Number 1
Get your hands dirty with the tech! Familiarise yourself with the tools and languages mentioned in the job description. If you can, play around with some code or set up a small project using Kotlin or Node.js to show off your skills.
✨Tip Number 2
Networking is key! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at the company. Plus, it shows your genuine interest!
✨Tip Number 3
Prepare for technical interviews by brushing up on your debugging skills. Practice solving real-time system issues and be ready to discuss your thought process. We want to see how you tackle problems, so think aloud during your interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with high-performance systems and any relevant tech stacks. We want to see how your skills align with the role, so don’t be shy about showcasing your Linux, SQL, and coding abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about application support and how your background makes you a perfect fit for our team. Let us know what excites you about working in a digital asset firm.
Show Off Your Problem-Solving Skills: In your application, share examples of how you've tackled complex issues in the past. We love candidates who can demonstrate their troubleshooting prowess, especially when it comes to code-level debugging and system management.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Explore Group
✨Know Your Tech Stack
Make sure you’re familiar with the tech stack mentioned in the job description. Brush up on your knowledge of Kotlin, Node.js, and SQL, as well as tools like Prometheus and Grafana. Being able to discuss how you've used these technologies in past roles will show that you're ready to hit the ground running.
✨Prepare for Code-Level Debugging
Since this role involves troubleshooting at the code level, practice debugging common issues in C++, JavaScript, or Kotlin. You might be asked to solve a problem on the spot, so being comfortable with code will give you a significant edge during the interview.
✨Understand the Trading Environment
Familiarise yourself with high-performance trading systems and market data protocols. Knowing how order flows work and being able to discuss your experience with real-time systems will demonstrate your understanding of the industry and its challenges.
✨Show Your Collaborative Spirit
This role requires collaboration with developers and support for stakeholders. Be ready to share examples of how you've worked in teams to implement improvements or onboard new members. Highlighting your communication skills and teamwork will resonate well with the interviewers.
