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For Companies At a Glance
- Tasks: Support clients by ensuring platform adoption and operational stability.
- Company: Leading global SaaS provider in the legal tech space.
- Benefits: Competitive salary, bonus, remote/hybrid work, and additional benefits.
- Why this job: Join a dynamic team and drive customer success in a fast-paced environment.
- Qualifications: 5+ years in a technical, customer-facing role with SaaS experience.
- Other info: Opportunity to shape product direction based on real customer insights.
The predicted salary is between 46800 - 78000 £ per year.
A leading global SaaS provider operating within the legal and dispute resolution space is looking to appoint a Technical Account Manager to support a growing portfolio of institutional clients. The organisation has developed a highly regarded, enterprise-grade platform that underpins complex, high-value legal proceedings worldwide. Due to continued growth and increased customer demand, they are now seeking a technically astute, client-facing professional to play a key role in driving customer success, retention, and long-term value.
The Role
This is a senior, hands-on Technical Account Manager position, sitting at the intersection of customer success, technical delivery, and product. You will act as the primary technical partner for a set of strategic clients, ensuring platform adoption, operational stability, and an excellent customer experience. Working closely with senior internal stakeholders, you will manage escalations, identify opportunities for improvement, and help shape future product direction based on real customer insight.
Responsibilities & Requirements
- Proven experience (5+ years) in a technical, customer-facing role within a SaaS environment
- Strong background acting as a technical escalation point for enterprise customers
- Ability to manage and develop long-term client relationships with senior stakeholders
- Solid understanding of web-based platforms, APIs, integrations, and SaaS architectures
- Hands-on experience with platform configuration, administration, and optimisation
- Comfortable working across Support, Engineering, Product, and Implementation teams
- Experience managing incidents, post-incident reviews, and preventative improvements
- Commercial mindset with the ability to identify expansion or upsell opportunities
- Strong communication skills, able to translate technical detail into clear business outcomes
- Confident operating in a fast-paced, delivery-focused environment
- Experience with common tooling such as service desks, ticketing systems, product analytics, and documentation platforms
- Willingness to travel occasionally as required
If you would like to be considered for this position, please apply directly to this post or send your CV to lewis.dorling@exploreltd.com.
Technical Account Manager in London employer: Explore Group
Contact Detail:
Explore Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS and legal tech space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Technical Account Manager role!
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website that highlights your experience with web-based platforms and customer success stories. This is your chance to shine and demonstrate how you can drive value for clients.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss APIs, integrations, and SaaS architectures. We want you to feel confident when talking about how you can support clients and improve their experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on the opportunity to join a fantastic team!
We think you need these skills to ace Technical Account Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Account Manager. Highlight your experience in SaaS and customer-facing roles, and don’t forget to mention any technical skills that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've driven customer success and managed client relationships in the past.
Showcase Your Technical Skills: Since this role is all about being technically astute, make sure to include any relevant experience with web-based platforms, APIs, and integrations. We want to see how you can bring value to our clients!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Explore Group
✨Know Your Tech Inside Out
As a Technical Account Manager, you need to be well-versed in the SaaS environment and the specific technologies used by the company. Brush up on your knowledge of web-based platforms, APIs, and integrations. Be ready to discuss how you've successfully managed technical escalations in the past.
✨Showcase Your Client Relationship Skills
This role is all about building long-term relationships with clients. Prepare examples of how you've developed and maintained these relationships, especially with senior stakeholders. Highlight your ability to translate technical details into business outcomes that resonate with clients.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific incidents you've managed, including post-incident reviews and how you implemented preventative improvements. This shows your proactive approach and ability to handle challenges effectively, which is crucial for this position.
✨Understand the Company’s Product and Market
Research the company's platform and its role in the legal technology space. Familiarise yourself with their competitors and market trends. This will not only help you answer questions but also allow you to ask insightful questions that demonstrate your genuine interest in the role.
