At a Glance
- Tasks: Manage major client relationships and ensure top-notch software delivery.
- Company: Leading legal tech firm in the UK with a focus on innovation.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Other info: Opportunity for occasional travel to Paris for client meetings.
- Why this job: Join a high-visibility role and make a real impact in legal tech.
- Qualifications: Outgoing personality, Level 2 support experience, and strong scripting skills.
The predicted salary is between 30000 - 40000 £ per year.
A leading legal tech firm in the United Kingdom is seeking a high-level Product Support Specialist. This high-visibility role focuses on managing major client relationships, with a significant portion dedicated to software delivery and operational excellence.
The ideal candidate will demonstrate an outgoing personality and a proven background in Level 2 support. Strong scripting skills and experience in legal tech will be advantageous. This role may also require occasional travel to client meetings in Paris.
Client Liaison, Product Support (L2) - Legal Tech in London employer: Explore Group
Explore Group is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those passionate about advancing mining technology. With a focus on employee growth, we offer opportunities for professional development and the chance to lead impactful projects in a dynamic environment. Located in a vibrant area, our team enjoys a supportive atmosphere that values creativity and mission-driven work.
StudySmarter Expert Advice🤫
We think this is how you could land Client Liaison, Product Support (L2) - Legal Tech in London
✨Tip Number 1
Network like a pro! Reach out to people in the legal tech industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Client Liaison role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to product support and client management. We suggest role-playing with a friend to get comfortable talking about your experience and how you can bring value to the team.
✨Tip Number 3
Show off your scripting skills! If you’ve got examples of how you’ve used them in past roles, be ready to discuss them. We want to see how you can apply your technical know-how to improve client relationships and operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Client Liaison, Product Support (L2) - Legal Tech in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Liaison role. Highlight your experience in Level 2 support and any relevant legal tech skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your outgoing personality and explain why you're passionate about legal tech. We love seeing genuine enthusiasm, so let us know what excites you about this role.
Show Off Your Scripting Skills:If you've got strong scripting skills, don't hold back! Include examples of how you've used these skills in previous roles. We’re keen to see how you can bring that expertise to our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Explore Group
✨Know Your Legal Tech
Make sure you brush up on the latest trends and tools in legal tech. Familiarise yourself with the software the company uses and be ready to discuss how your experience aligns with their products.
✨Showcase Your Client Relationship Skills
Since this role is all about managing major client relationships, prepare examples of how you've successfully handled client interactions in the past. Highlight your communication skills and any strategies you've used to maintain strong client connections.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved complex issues in a Level 2 support role. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical thinking.
✨Prepare for Travel Questions
As the role may involve travel to client meetings in Paris, think about your flexibility and willingness to travel. Be prepared to discuss how you manage your time and responsibilities when travelling for work.
