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- Tasks: Provide 1st and 2nd line IT support for Mac and Windows users.
- Company: Join a fast-growing fintech firm at the forefront of digital asset infrastructure.
- Benefits: Enjoy a dynamic work environment in Central London with competitive rates.
- Why this job: Take ownership of IT projects and drive modernisation in an innovative company.
- Qualifications: 5-7 years of IT support experience, ideally in regulated environments.
- Other info: This is a contract role outside IR35, perfect for self-starters.
The predicted salary is between 36000 - 60000 Ā£ per year.
A fast-growing, regulated fintech firm operating at the forefront of digital asset infrastructure is looking for an IT Support Specialist to take ownership of its internal IT operations. This contract role sits within a high-performance, security-conscious environment and supports a mix of Mac and Windows users across the business. You will play a key part in driving modernisation and ensuring smooth, compliant IT delivery in a fast-paced, innovation-driven company.
Location: Central London (Onsite)
Term: Contract - Outside IR35
Rate: depending on experience
Key Responsibilities:
- Provide responsive 1st and 2nd line IT support across Mac and Windows environments
- Manage end-user devices, hardware, and software, ensuring up-to-date licensing and compliance
- Support and troubleshoot Microsoft 365, networking issues, and internal SaaS platforms
- Take ownership of internal IT projects, delivering them end-to-end with minimal supervision
- Contribute to automation and efficiency improvements using Python, Bash, or PowerShell
- Implement and monitor cybersecurity measures and assist with frameworks like ISO 27001 or SOC2
- Liaise with internal stakeholders and third-party vendors to streamline IT processes and support
Required Skills:
- 5-7 years of IT support experience, ideally in a fast-paced or regulated environment
- Comfortable supporting both Mac and Windows operating systems
- Strong troubleshooting skills across hardware, software, and networks
- Experience managing Microsoft 365, cloud apps, and endpoint tools
- Solid project management skills with a track record of delivering IT initiatives independently
- Excellent written and verbal communication, able to translate technical info clearly
- Strong analytical mindset with a focus on problem solving and continuous improvement
- Self-starter with the initiative and confidence to work unsupervised and take responsibility
- Professional, energetic, and confident in building relationships across all levels of the business
- Degree or relevant industry qualification preferred
If you are looking for a hands-on support role where you can take ownership, drive improvements, and work within a forward-thinking fintech environment ā this could be your ideal next step.
Please get in touch or send your CV to ashur.caynes@exploreltd.com ā Iād be happy to share more info.
Best regards, Ash
IT Support Specialist employer: Explore Group
Contact Detail:
Explore Group Recruiting Team
ashur.caynes@exploreltd.com
StudySmarter Expert Advice š¤«
We think this is how you could land IT Support Specialist
āØTip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and cybersecurity frameworks like ISO 27001. Being able to discuss these topics confidently during an interview will show that you're well-prepared and knowledgeable.
āØTip Number 2
Highlight your experience in both Mac and Windows environments. Prepare examples of how you've successfully supported users on both systems, as this role requires versatility and a strong understanding of different operating systems.
āØTip Number 3
Demonstrate your project management skills by preparing to discuss past IT initiatives you've led. Be ready to explain how you managed these projects from start to finish, focusing on your ability to work independently and deliver results.
āØTip Number 4
Network with professionals in the fintech industry or join relevant online communities. Engaging with others in the field can provide insights into the company culture and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace IT Support Specialist
Some tips for your application š«”
Tailor Your CV: Make sure your CV highlights relevant IT support experience, especially in fast-paced or regulated environments. Emphasise your skills in troubleshooting both Mac and Windows systems, as well as your familiarity with Microsoft 365 and cloud applications.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the fintech industry. Mention specific projects or experiences that demonstrate your ability to manage IT initiatives independently and your problem-solving skills.
Showcase Technical Skills: Clearly outline your technical skills related to the job description, such as experience with Python, Bash, or PowerShell for automation. Highlight any experience you have with cybersecurity measures and compliance frameworks like ISO 27001 or SOC2.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in an IT support role.
How to prepare for a job interview at Explore Group
āØShowcase Your Technical Skills
Be prepared to discuss your experience with both Mac and Windows operating systems. Highlight specific troubleshooting scenarios you've encountered and how you resolved them, as this will demonstrate your hands-on expertise.
āØEmphasise Project Management Experience
Since the role involves taking ownership of IT projects, be ready to share examples of past projects you've managed. Discuss your approach to delivering these projects independently and any tools or methodologies you used.
āØCommunicate Clearly
Given the need for excellent communication skills, practice explaining technical concepts in simple terms. This will show that you can effectively liaise with non-technical stakeholders and ensure everyone is on the same page.
āØDemonstrate a Problem-Solving Mindset
Prepare to discuss specific challenges you've faced in IT support and how you approached solving them. Highlight your analytical skills and focus on continuous improvement, which are crucial in a fast-paced environment.
