At a Glance
- Tasks: Provide top-notch technical support for award-winning legal software and troubleshoot user issues.
- Company: Join a global leader in legal technology with a focus on innovation.
- Benefits: Gain valuable experience, competitive pay, and opportunities for professional growth.
- Other info: Dynamic work environment with opportunities to learn about cutting-edge technology.
- Why this job: Be the go-to person for users and make a real difference in their experience.
- Qualifications: 1 year of customer support experience and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
We are looking for a Product Support Analyst to join a global leader in legal technology. You will serve as the first point of contact for users, providing essential technical support for award-winning software solutions used in legal proceedings worldwide.
The Role
- Act as the primary contact for users via phone, email, and internal portals.
- Troubleshoot and resolve software issues, escalating complex cases to second-line support when necessary.
- Log and manage tickets using systems such as Zendesk, Jira, or ServiceNow.
- Assist with testing and validating new software features and updates before they are released.
- Contribute to user documentation, including FAQs and internal playbooks.
- Support product demonstrations and training sessions for clients and stakeholders.
Requirements
- At least 1 year of experience in customer support, IT helpdesk, or product support.
- Proficiency in diagnosing software, login, and system-related issues.
- Familiarity with help desk tools and ticket triage.
- Ability to handle password resets and local server requests.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- A basic understanding of SQL, APIs, or scripting languages (Python/Bash) is beneficial.
Technical Support Engineer in Dunfermline employer: Explore Group
Join a dynamic and innovative team at a global leader in legal technology, where your role as a Product Support Analyst will be pivotal in delivering exceptional technical support for cutting-edge software solutions. Our collaborative work culture fosters continuous learning and professional growth, offering you the chance to enhance your skills while making a meaningful impact in the legal sector. With a commitment to employee well-being and a supportive environment, we provide unique opportunities for career advancement and the chance to work with a diverse range of clients worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Dunfermline
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the legal tech space. They can give you insider info on the company culture and maybe even refer you for the role. Plus, it shows you're genuinely interested!
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your troubleshooting skills and be ready to explain how you'd handle common software issues. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your communication skills! During interviews, practice explaining complex concepts in simple terms. This is key for a Technical Support Engineer, as you'll need to help non-tech users understand solutions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Support Engineer in Dunfermline
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer support and technical troubleshooting. We want to see how your skills match up with what we’re looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a perfect fit. We love seeing genuine enthusiasm and a bit of personality!
Show Off Your Technical Skills:Since this role involves diagnosing software issues, make sure to mention any relevant tools or languages you’re familiar with, like Zendesk or SQL. We appreciate candidates who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Explore Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around software troubleshooting and help desk tools like Zendesk or Jira. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Practice Your Communication Skills
Since you'll be explaining technical concepts to non-technical users, practice simplifying complex ideas. You might want to role-play with a friend or family member to ensure you can convey information clearly and effectively.
✨Familiarise Yourself with the Company’s Products
Take some time to explore the company’s software solutions. Understanding their features and common user issues will not only impress your interviewers but also help you answer questions more confidently.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of examples from your previous experience where you successfully handled a challenging support case and be ready to share those stories.
