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- Tasks: Support clients by ensuring platform adoption and driving customer success.
- Company: Leading global SaaS provider in the legal tech space.
- Benefits: Competitive salary, bonus, remote/hybrid work, and comprehensive benefits.
- Why this job: Join a dynamic team and make a real impact on client success.
- Qualifications: 5+ years in a technical, customer-facing role with SaaS experience.
- Other info: Opportunity for career growth in a fast-paced environment.
The predicted salary is between 52000 - 78000 £ per year.
A leading global SaaS provider operating within the legal and dispute resolution space is looking to appoint a Technical Account Manager to support a growing portfolio of institutional clients. The organisation has developed a highly regarded, enterprise-grade platform that underpins complex, high-value legal proceedings worldwide. Due to continued growth and increased customer demand, they are now seeking a technically astute, client-facing professional to play a key role in driving customer success, retention, and long-term value.
This is a senior, hands-on Technical Account Manager position, sitting at the intersection of customer success, technical delivery, and product. You will act as the primary technical partner for a set of strategic clients, ensuring platform adoption, operational stability, and an excellent customer experience. Working closely with senior internal stakeholders, you will manage escalations, identify opportunities for improvement, and help shape future product direction based on real customer insight.
Responsibilities & Requirements
- Proven experience (5+ years) in a technical, customer-facing role within a SaaS environment
- Strong background acting as a technical escalation point for enterprise customers
- Ability to manage and develop long-term client relationships with senior stakeholders
- Solid understanding of web-based platforms, APIs, integrations, and SaaS architectures
- Hands-on experience with platform configuration, administration, and optimisation
- Comfortable working across Support, Engineering, Product, and Implementation teams
- Experience managing incidents, post-incident reviews, and preventative improvements
- Commercial mindset with the ability to identify expansion or upsell opportunities
- Strong communication skills, able to translate technical detail into clear business outcomes
- Confident operating in a fast-paced, delivery-focused environment
- Experience with common tooling such as service desks, ticketing systems, product analytics, and documentation platforms
- Willingness to travel occasionally as required
If you would like to be considered for this position, please apply directly to this post or send your CV to lewis.dorling@exploreltd.com.
Technical Account Manager in City of London employer: Explore Group
Contact Detail:
Explore Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS and legal tech space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Technical Account Manager role!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your achievements in customer success and technical delivery. This is your chance to demonstrate how you’ve driven client satisfaction and platform adoption in previous roles.
✨Tip Number 3
Prepare for those interviews! Research the company’s platform and think about how your experience aligns with their needs. Be ready to discuss specific examples of how you’ve managed escalations and improved client relationships in the past.
✨Tip Number 4
Apply through our website! We’re always on the lookout for talented individuals like you. Make sure to tailor your application to highlight your technical expertise and client-facing experience, so we can see how you’d fit into our team.
We think you need these skills to ace Technical Account Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical, customer-facing roles, especially within SaaS. We want to see how your skills align with the responsibilities of a Technical Account Manager, so don’t hold back on showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a clear understanding of our platform and the legal tech space, so let your personality come through.
Showcase Your Technical Skills: Since this role requires a solid understanding of web-based platforms and APIs, make sure to highlight any hands-on experience you have with these technologies. We’re looking for someone who can easily translate technical details into business outcomes, so give us examples!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Explore Group
✨Know Your Tech Inside Out
As a Technical Account Manager, you'll need to demonstrate your understanding of web-based platforms, APIs, and SaaS architectures. Brush up on these topics and be ready to discuss how you've used them in past roles. This will show that you can handle technical escalations and support clients effectively.
✨Showcase Your Client Relationship Skills
This role is all about managing long-term client relationships. Prepare examples of how you've successfully built rapport with senior stakeholders and resolved issues. Highlight your ability to translate technical details into business outcomes, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems or manage incidents. Think of specific situations from your experience where you had to troubleshoot or improve a process. This will help you illustrate your hands-on experience and commercial mindset effectively.
✨Research the Company and Its Products
Familiarise yourself with the company's platform and its role in legal technology. Understanding their product will not only help you answer questions more confidently but also allow you to suggest improvements or expansions based on your insights. This shows genuine interest and initiative.
