At a Glance
- Tasks: Provide top-notch technical support for award-winning legal software and troubleshoot user issues.
- Company: Join a global leader in legal technology with a focus on innovation.
- Benefits: Gain valuable experience, competitive pay, and opportunities for professional growth.
- Other info: Dynamic work environment with opportunities to learn and grow your tech skills.
- Why this job: Be the go-to person for users and make a real difference in their experience.
- Qualifications: 1 year of customer support experience and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
We are looking for a Product Support Analyst to join a global leader in legal technology. You will serve as the first point of contact for users, providing essential technical support for award-winning software solutions used in legal proceedings worldwide.
The Role
- Act as the primary contact for users via phone, email, and internal portals.
- Troubleshoot and resolve software issues, escalating complex cases to second-line support when necessary.
- Log and manage tickets using systems such as Zendesk, Jira, or ServiceNow.
- Assist with testing and validating new software features and updates before they are released.
- Contribute to user documentation, including FAQs and internal playbooks.
- Support product demonstrations and training sessions for clients and stakeholders.
Requirements
- At least 1 year of experience in customer support, IT helpdesk, or product support.
- Proficiency in diagnosing software, login, and system-related issues.
- Familiarity with help desk tools and ticket triage.
- Ability to handle password resets and local server requests.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- A basic understanding of SQL, APIs, or scripting languages (Python/Bash) is beneficial.
Technical Support Engineer in Broughton employer: Explore Group
Join a dynamic and innovative team at a global leader in legal technology, where your role as a Product Support Analyst will be pivotal in delivering exceptional technical support for cutting-edge software solutions. Our collaborative work culture fosters continuous learning and professional growth, offering you the chance to enhance your skills while making a meaningful impact in the legal sector. With a commitment to employee well-being and a supportive environment, we provide unique opportunities for career advancement in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Broughton
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech and legal sectors. You never know who might have a lead on a Product Support Analyst role or can give you insider info about the company.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios where you diagnose software issues. This will not only boost your confidence but also prepare you for those tricky questions during interviews.
✨Tip Number 3
Show off your communication skills! During interviews, be ready to explain technical concepts in simple terms. Remember, as a Product Support Analyst, you'll need to bridge the gap between tech and non-tech users.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace Technical Support Engineer in Broughton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer support and technical troubleshooting. We want to see how your skills match up with what we’re looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a perfect fit. We love seeing genuine enthusiasm and a bit of personality!
Show Off Your Technical Skills:Since this role involves diagnosing software issues, make sure to mention any relevant tools or languages you’re familiar with, like Zendesk or SQL. We appreciate candidates who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Explore Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around software troubleshooting and help desk tools like Zendesk or Jira. Be ready to discuss specific examples of how you've resolved issues in the past, as this will show your practical experience.
✨Practice Your Communication Skills
Since you'll be explaining technical concepts to non-technical users, practice simplifying complex ideas. You could even role-play with a friend to get comfortable with this. Clear communication is key, so make sure you can articulate your thoughts clearly and confidently.
✨Familiarise Yourself with the Company’s Products
Take some time to explore the company’s software solutions and understand their features. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions where you’ll need to troubleshoot hypothetical issues. Think about common problems users might encounter and how you would resolve them. This will showcase your problem-solving skills and your ability to think on your feet.
