Data & Knowledge Advisor in London

We are a dynamic consulting firm, focused on delivering sustainable change. We make sure our clients succeed in their long-term goals by helping them turn their strategy into action through exceptional delivery and a commitment to establishing a culture of change. Clients like what we do and how we work, and we are looking for people to join the Moorhouse team. We pride ourselves in being proactive, collaborative, and straightforward team players. In return you will be part of a supportive and high-performing team that shares the workload, looks after each other and celebrates success together. You can be assured of an exciting opportunity that will stretch you and equip you with skills, experience and knowledge that can help organisations respond to the turbulence, change and opportunity that will define the future of work. We don’t do politics, egos, or personal agendas – it consumes too much time and distracts us from being successful together. We will expect you to contribute to a culture of sustainability and embrace Moorhouse’s social responsibility by integrating responsible practices and upholding ethical standards and awareness in everyday work. Moorhouse is currently unable to offer visa sponsorship for this role.

Knowledge Management is undergoing a transformation, moving beyond conventional document management systems. At Moorhouse, this evolution is pivotal to maintaining our position as a leader in thought leadership and capability development. Our objective is to empower our consultants to consistently exceed the expectations of our diverse clientele. This is a new position. We are hiring a Data and Knowledge Advisor. This role coordinates data management, environmental alignment, and knowledge/document control across the business. Shaped by new AI capabilities, it focuses on improving how information is captured, governed, and shared. The postholder will advance our knowledge management strategy and support our Integrated Management System to keep processes consistent and audit-ready. In addition, the postholder will support effective data management by helping define a robust data warehouse approach, ensuring information is structured, governed, and accessible for reporting and decision-making. This includes overseeing storage management practices (e.g., retention, access control, and lifecycle management) so data remains secure, compliant, and cost-effective. In parallel, the role contributes to environmental management by enabling carbon-related data compliance to support continuous improvement against our sustainability goals.

The role forms part of the newly established SOCKET Team (Security, Office, Compliance, Knowledge, Environment and Tech function, which is dedicated to business enablement. Our team brings together expertise in compliance, audit, software development, and AI tools, thereby enhancing organisational insights and capabilities.

• Assisting the KM Manager in re-energising the intranet Connect Moor and offer a single source of truth by publishing daily news and articles, conduct weekly site audit to ensure content remains engaging and implement new intranet features utilising the Microsoft suite.
• Promoting and supporting the use of digital collaboration tools while overseeing knowledge management systems against our environmental strategy.
• Reviewing data strategy against our latest MS tools and requirements for clients.
• Data management ensuring data retention and best practice for client projects closure.
• Supervising document management and creating content for Connect Moor.
• Developing, analysing and dissemination metrics reports based on Connect Moor activities.
• Day to day responsibility for IT tickets.
• Day to day responsibility for responding to queries across our platforms from our Business Support SMEs.
• Help maintain and improve existing Knowledge Management assets where needed.
• Maintain good data handling practices, including awareness of data protection, retention, and governance requirements.
• Lead coordinator for the annual external ISO audit, including evidence collation, stakeholder coordination, and action tracking.
• Provide support for the Information Management System.
• Run and coordinate ISO meetings for our annual external audit.
• Responsible for maintaining our ISO section on Connect Moor.

Essential Skills and Experience:

• 1 to 3 years proven experience in a Knowledge Management role where excellent attention to detail and multitasking was required.
• Strong understanding of Knowledge Management principles and KM ecosystems.
• Understanding of the impact of data warehouse and carbon footprint on the business.
• Strong data management skills, including retention, information governance, and practical application of data strategy.
• Working knowledge of AI governance and responsible use (privacy/confidentiality, bias awareness, validation).
• Strong understanding of international business standards including ISO9001, ISO14001, GDPR for both UK and Europe.
• Analytical capability to build and interpret usage metrics and produce concise reports for stakeholders.
• Excellent communication, stakeholder management, problem solving and analytical skills.
• Excellent written and verbal communication skills.
• Must be commercially aware.

Essential Attributes:

• Proactive and solutions-focused; identifies opportunities to simplify and standardise.
• Service-oriented and responsive, balancing priorities across multiple stakeholders.
• Continuous improvement mindset; documents processes and uses feedback and metrics to improve adoption.
• Ability to drive innovation and continuously improve business enablement ecosystem.
• Ability to pick up new technology quickly, be adaptable and open to change.
• Ability to work to strict deadlines.
• Ability to work independently and within a team.
• Ability to effectively collaborate across Sector and Service Line teams.
• Ability to prioritise work in a rapidly changing and fast-paced environment.
• Confident, approachable and enjoys working with people.
• A willingness to work towards achieving ISO 9001 Lead Auditor status within 12 months of starting to support Moorhouse internal continuous improvement.
• Not afraid to make mistakes and test innovation boundaries.

Additional Information:

• Candidates must be working towards becoming an expert in Purview.
• Moorhouse will pay for the candidate to achieve ISO 900 Lead Auditor course in support of our belief in continuous improvement of our Information Management System (IMS).
• Attendance in the office is expected three days per week.
• Responsibilities include serving as a member of the evacuation team, acting as Fire Warden, and providing First Aid.
• Active participation is required in the emergency evacuation team as part of corporate responsibility.

Technical Skills:

• Extensive experience with Copilot, agents, chatbots, and other artificial intelligence technologies.
• Advanced proficiency in SharePoint and the Microsoft 365 suite.
• Familiarity with third-party collaboration tools such as Mural and Mentimeter and willingness to develop these tools further.

Key relationships:

• Acting as a champion for Connect Moor and other knowledge tools.
• Prominent member of our Responsible Business Team.
• Cultivating relationships with a broad range of stakeholders including the Sector and Services Lines teams and Business Support teams.
• Collaborating with other cross-team initiatives, IMS/Compliance and the Accelerate Squad (our innovation team).
• Working with groups across the firm to identify champions who can support the integration of new solutions.

Benefits:

• You will receive a base salary up to £36,000 plus a discretionary bonus.
• 25 days annual leave increasing by one day for every full year of service to a maximum of 30 days with the option to buy or sell up to five days of annual leave per year.
• Life Assurance, Private Medical Insurance, Group Personal Pension Scheme and a range of discounted lifestyle and well-being benefits through Perkbox.
• Enhanced family-friendly package: generous parental pay, flexible working options, and paid time off for family commitments.
• Inclusive Culture and Community: a wide range of employee resource groups that encourage collaboration, peer support and offer learning and education opportunities across the business.
• A culture where you will not need to compete with others because of promotion quotas or the typical distribution curves that govern performance management in other organisations.
• Our offices are based near Liverpool Street in London, and we support flexible and hybrid working.

Moorhouse is proud to be an equal opportunities employer, and our values underpin a working environment that is inclusive for all those who work for us. We encourage people to bring their whole selves to work, contribute ideas, take the initiative and be responsible for their impact on others internally and externally.