Business Analyst

For a client engagement:

Research a client’s business model, strategy, and capabilities, understand their problems and their vision, goals and strategy Undertake stakeholder analysis, communication and engagement through all stages of changeRun workshops using proven techniques for creating detailed business, functional and non-functional requirementsIndependently manage business analysis work for a client change, using empathy to work with client stakeholders and partners to develop insight and trustInvestigate options, provide recommendations and roadmaps, create business cases, and other analysis documents required for the change project Ensure the solution/s is compatible with the client’s business, infrastructure, systems, data and security architectures, and its regulatory and commercial constraintsEnsure the solution is focused on customer value where the customer journey is impactedIdentify opportunities for innovation, efficiency gain, and improvements to customer value and satisfaction, and employee ways of working, bring these to your stakeholder’s attention, and incorporate these into your workElicit requirements from stakeholders to create requirement repositories, Users Story maps, and prioritised backlogsProcess modelling and process improvement with an emphasis on efficiency and automation where possibleSupport the development and QA (test) teams with clear, signed-off requirements or user stories, and sufficiently detailed and decomposed acceptance criteria for all relevant scenarios, Provide the development and QA (test) teams supporting matrices and documentation for logical data models and data mapping with particular care for integrations, business rules, threshold criteria, UI/UX diagrams, state transition diagrams, non-functional constraints, etc Identify the impacts of a change on business teams, customers, and other change initiatives Help the business prepare for implementing a change by creating some or all of the following: a business readiness plan, business processes, customer journeys, training requirements, user guides or run-books, a service design, metrics and OKRs (objectives and key results), communications plans, and any relevant system-support Service Desk servicesSupport UAT, run model office sessions where appropriate, and support hypercare where usedComply with Client project governance and reporting needs Manage client expectations to ensure that you can deliver for the project team and the businessBe able to work with and understand data, data flow and data mapping

For Expleo:

Network and work as part of multi-disciplinary teams, including Operations, Sales and Client Success PartnersIdentify opportunities for business development with the clientComply with Expleo Delivery governance related to sharing client knowledge and relationship management, reporting, raising issues, as well as capturing learning and case studies for clientsShare your knowledge and experience with other team membersSupport team success and motivate others to keep morale and performance high