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- Tasks: Monitor live service performance and manage resources in real time.
- Company: Join a prestigious Automotive Manufacturer focused on future vehicle development.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of a dedicated team modernising workflow management and enhancing customer experience.
- Qualifications: Thrives in fast-paced settings, strong communication skills, and data analysis proficiency required.
- Other info: Contract position based in Warwickshire; right to work checks will be conducted.
The predicted salary is between 36000 - 60000 £ per year.
Are you a Workflow & Real-Time Analyst, seeking a new challenge? Do you have passion for future vehicle development?
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
If so, Expleo have an opportunity for you! Our client, a prestigious Automotive Manufacturer, is currently recruiting for a Workflow & Real-Time Analyst to join their Customer Relationship Centre team, supporting Supply Chain & Production Planning. As a Workflow & Real-Time Analyst you will monitor live service performance, manage resources in real time, and produce insightful reports to support operational decisions, to ensure optimal service levels, efficient staffing, and a smooth customer experience.
A key part of your role will involve supporting the modernisation of the workflow management system, transitioning from legacy platforms to a more advanced workforce management ecosystem. Based in Warwickshire, you will be supporting, a dedicated and enthusiastic team, on a contract basis.
Responsibilities of the Workflow & Real-Time Analyst will include:
* Oversee call lines and online chat activity to ensure efficient handling throughout the day
* Adjust staffing and agent codes in real time to maintain service levels and operational flow
* Monitor and respond to the real-time inbox, ensuring timely action and communication
* Create and maintain weekly schedules to ensure adequate coverage across all channels
* Produce contact volume reports and analyse performance trends to support decision-making
* Use data to identify patterns and recommend adjustments to improve efficiency and customer experience
* Work closely with team leaders and operational managers to align resource planning with business needs
* Maintain confidentiality and demonstrates integrity in all tasks
Qualifications and skills required for the Workflow & Real-Time Analyst position:
* You will thrive in a fast-paced, dynamic environment
* Competent in taking ownership of own responsibilities
* Ability to manage multiple priorities without compromising quality
* xiskglj Strong team player with excellent communication skills
* Comfortable working with data to draw insights and support operational decisions
* Skilled in using Excel to automate tasks, analyse data, and build reports
* Experience with Calabrio is highly desirable
** PLEASE NOTE ** To meet with current legislation, right to work checks will be carried out to ensure candidates can work in the UK. Regretfully, we are unable to support applications that require sponsorship.
If you are interested in applying for the role of Workflow & Real-Time Analyst or require further information, please contact:
Jacquie Linton
(phone number removed)
(url removed)
Workflow & Real-Time Analyst employer: Expleo UK LTD
Contact Detail:
Expleo UK LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workflow & Real-Time Analyst
✨Tip Number 1
Familiarise yourself with the latest trends in workflow management systems, especially those transitioning from legacy platforms. This knowledge will not only help you understand the role better but also demonstrate your commitment to modernisation during any discussions.
✨Tip Number 2
Brush up on your data analysis skills, particularly in Excel. Being able to showcase your ability to automate tasks and analyse data effectively can set you apart from other candidates, as this is a key requirement for the role.
✨Tip Number 3
Network with professionals in the automotive industry, especially those involved in customer relationship management. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare to discuss specific examples of how you've managed real-time operations or improved service levels in previous roles. Having concrete examples ready will help you illustrate your experience and problem-solving skills effectively.
We think you need these skills to ace Workflow & Real-Time Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Workflow & Real-Time Analyst position. Tailor your application to highlight relevant experience and skills that align with the job description.
Craft a Strong CV: Your CV should clearly showcase your experience in monitoring service performance, managing resources, and producing reports. Use specific examples to demonstrate your ability to thrive in a fast-paced environment and your proficiency with data analysis tools like Excel.
Write a Compelling Cover Letter: In your cover letter, express your passion for future vehicle development and how your skills can contribute to the team. Mention your experience with workflow management systems and your ability to work collaboratively with team leaders and operational managers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Expleo UK LTD
✨Show Your Passion for Automotive Development
Make sure to express your enthusiasm for future vehicle development during the interview. Share any relevant experiences or projects that highlight your interest in the automotive industry, as this will resonate well with the hiring team.
✨Demonstrate Your Data Skills
Since the role involves working with data to draw insights, be prepared to discuss your experience with data analysis and reporting. Bring examples of how you've used Excel or other tools to automate tasks and improve efficiency in previous roles.
✨Prepare for Real-Time Scenarios
Expect questions related to real-time decision-making and resource management. Think of specific situations where you had to adjust staffing or manage multiple priorities effectively, and be ready to share those examples.
✨Highlight Team Collaboration
As a Workflow & Real-Time Analyst, you'll need to work closely with team leaders and operational managers. Be sure to discuss your teamwork skills and provide examples of how you've successfully collaborated with others to achieve common goals.