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- Tasks: Support PLM tools, provide training, and optimise engineering processes.
- Company: Join Expleo, a tech-driven company focused on innovation and collaboration.
- Benefits: Enjoy a supportive environment, skill development opportunities, and competitive perks.
- Why this job: Be part of a dynamic team that values creativity and challenges the norm.
- Qualifications: Must have expertise in PLM systems, strong communication skills, and problem-solving abilities.
- Other info: UK-based support only; SC clearance required.
The predicted salary is between 36000 - 60000 £ per year.
Overview As a member of the Engineering Design Capabilities Team, the PLM Business Support – Engineering Support professional provides expert-level support for the company\’s Product Lifecycle Management (PLM) toolset. This role ensures successful implementation, adoption, and ongoing maintenance of PLM systems-particularly Windchill-across engineering communities, offering technical expertise, user training, troubleshooting support, and process optimization. Responsibilities First-Line Support: Act as the initial contact for user queries, resolving issues and escalating as needed. Training Delivery & Content Creation: Develop user-friendly training materials and support documentation. Conduct coaching sessions and deliver training during pilot phases and staged rollouts. Implementation & Process Optimization: Collaborate on the creation and enhancement of engineering processes tied to PLM tool rollouts. Conduct training needs analysis to tailor content for engineering teams. Verification & Validation Support: Assist with system validation tasks ensuring PLM tools meet specified business and engineering requirements. User Acceptance Testing (UAT): Participate in testing within integrated environments to confirm workflow integrity. Data Organization & User Roles: Support data structuring initiatives and define/manage user roles. Provide advisory assistance in executing data organization requests. Troubleshooting & Performance Reporting: Offer technical support aligned with service level agreements and KPIs. Report system performance issues and recommend enhancements. Documentation Maintenance: Develop and maintain robust PLM support guides and documentation. Essential skills Expertise in PLM/PDM Systems: Deep understanding of PLM tools, especially Windchill, and industry best practices. Strong Communication & Training Skills: Ability to explain complex concepts clearly and effectively to various stakeholders. Technical Acumen: Experience with validation, UAT, and technical configuration of PLM systems. Process Development: Skilled in analyzing and creating efficient workflows aligned with tool rollouts. Problem Solving: Capable of resolving issues promptly and reporting performance metrics. Collaboration: Comfortable working across teams and engaging with diverse engineering functions. Documentation & Support Materials: Proficient in developing helpful user guides and maintaining accurate support records. What do I need before I apply UK based support only Must be SC cleared Benefits Collaborative working environment – we stand shoulder to shoulder with our clients and our peers through good times and challenges We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects Expleo Academy – enables you to acquire and develop the right skills by delivering a suite of accredited training courses Competitive company benefits Always working as one team, our people are not afraid to think big and challenge the status quo As a Disability Confident Committed Employer we have committed to: Ensure our recruitment process is inclusive and accessible Communicating and promoting vacancies Offering an interview to disabled people who meet the minimum criteria for the job Anticipating and providing reasonable adjustments as required Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people\”We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age\”. We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive
PLM Business Support Engineering Support employer: Expleo UK LTD
Contact Detail:
Expleo UK LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PLM Business Support Engineering Support
✨Tip Number 1
Familiarise yourself with Windchill and other PLM tools. Understanding the specific functionalities and common issues can help you stand out during interviews, as you'll be able to discuss your insights and experiences confidently.
✨Tip Number 2
Network with professionals in the PLM field. Attend industry events or join online forums where you can connect with others who work with PLM systems. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to demonstrate your training skills. Since the role involves delivering training and creating support materials, think of examples from your past experiences where you've successfully trained others or developed instructional content.
✨Tip Number 4
Showcase your problem-solving abilities. Be ready to discuss specific challenges you've faced in previous roles related to PLM systems and how you resolved them. This will highlight your technical acumen and collaborative spirit.
We think you need these skills to ace PLM Business Support Engineering Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the PLM Business Support - Engineering Support position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your expertise in PLM tools, particularly Windchill. Provide specific examples of how you've successfully implemented or supported PLM systems in previous roles.
Showcase Communication Skills: Since strong communication and training skills are essential for this role, include examples of how you've effectively communicated complex concepts to diverse stakeholders or delivered training sessions in the past.
Prepare a Strong Cover Letter: Craft a compelling cover letter that not only outlines your qualifications but also demonstrates your passion for technology and problem-solving. Mention your collaborative approach and how you can contribute to the team’s success.
How to prepare for a job interview at Expleo UK LTD
✨Showcase Your PLM Expertise
Make sure to highlight your experience with PLM tools, especially Windchill. Be prepared to discuss specific projects where you've implemented or optimised PLM systems, as this will demonstrate your technical acumen and understanding of industry best practices.
✨Prepare for Training Scenarios
Since the role involves training delivery, think of examples where you've created user-friendly training materials or conducted coaching sessions. Be ready to explain how you tailor content to meet the needs of different engineering teams.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss how you've resolved issues in previous roles, particularly in relation to PLM systems. Share specific examples of troubleshooting and performance reporting that align with service level agreements and KPIs.
✨Emphasise Collaboration Experience
This role requires working across various teams, so be ready to talk about your collaborative experiences. Highlight instances where you've engaged with diverse engineering functions to enhance processes or support data organisation initiatives.
