At a Glance
- Tasks: Support CRM campaigns and enhance customer engagement for a premium automotive client.
- Company: Join Expleo, a dynamic company focused on innovative marketing solutions.
- Benefits: Fixed-term contract with competitive pay and opportunities for professional growth.
- Other info: Opportunity to work with global initiatives and develop your marketing expertise.
- Why this job: Make a real impact on customer experiences in a fast-paced, collaborative environment.
- Qualifications: Experience in CRM and campaign management, with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Expleo is looking for a CRM Campaign Automation Specialist to join our team and support a leading premium automotive client. This is an exciting opportunity for a customer-focused marketing professional to help deliver strategic, data-driven communications across the full customer lifecycle.
Working within a collaborative and fast-paced environment, you will play a key role in developing and activating personalised, omni-channel campaigns that enhance customer engagement, strengthen loyalty, and support a modern luxury customer experience.
Location: Gaydon, UK
Contract: Fixed-Term Contract (12 Months) - Maternity Cover
Key Responsibilities
- Support the implementation of the Global Contact Strategy, ensuring alignment with customer experience objectives.
- Assist in the delivery of strategic omni-channel communication programmes across the entire customer lifecycle.
- Support the rollout of global CRM initiatives and best-practice campaign activation across multiple markets.
- Build and maintain strong relationships with key stakeholders across the business.
- Analyse campaign performance and provide data-led recommendations for continuous improvement.
- Help optimise customer journeys and touchpoints to deliver more personalised customer experiences.
- Ensure consistent and relevant communications across multiple customer channels.
Essential Skills & Experience
- Experience in CRM, customer lifecycle marketing, campaign management, or marketing automation.
- Strong understanding of multi-channel campaign planning and activation.
- Experience mapping and enhancing customer journeys.
- Ability to use customer insights and data to drive engagement strategies.
- Excellent stakeholder management and communication skills.
- Strong written and verbal communication abilities.
- Ability to simplify complex information and present clear recommendations.
- Experience delivering personalised customer communications at scale.
Desirable Skills
- Knowledge of Salesforce Marketing Cloud.
- Experience working in Agile environments.
- Experience managing agencies or external partners.
If you're passionate about CRM, customer journeys, marketing automation, and data-driven communications, we'd love to hear from you. Apply today.
