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- Tasks: Be the voice of modern luxury, resolving client queries with empathy and efficiency.
- Company: Join Expleo, a dynamic team focused on exceptional client service.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in a fast-paced environment while building strong client relationships.
- Qualifications: Client-facing experience and a passion for outstanding service are essential.
- Other info: Initial training on-site, then enjoy a flexible work-from-home schedule.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering exceptional client service? Do you thrive in fast-paced environments and enjoy making a real impact? Expleo is looking for a Client Experience Advisor to join our dynamic team and be the voice of modern luxury for our clients.
This role is based in Warwickshire and offered on a 12-month initial contract.
Key Responsibilities:- Be the first point of contact for UK product owners, resolving queries with empathy and efficiency.
- Communicate across multiple channels: phone, chat, social media, and email.
- Build strong relationships with clients and retail teams.
- Handle complaints with professionalism and care.
- Champion data protection and maintain high data quality.
- Collaborate across departments to enhance the client experience.
- Make financially empowered decisions to support client satisfaction.
- Act as a brand ambassador, delivering modern luxury service.
- A client-first mindset with a passion for delivering outstanding service.
- Experience in client-facing roles from industries like retail, hospitality, travel, entertainment, or automotive.
- Resilient, enthusiastic, and solution-oriented.
- Strong communication and stakeholder management skills.
- Tech-savvy with the ability to navigate multiple client systems.
- Excellent time management and multitasking abilities.
- Experience handling high volumes of client queries.
- Experience with goodwill processes and decision communication.
The role follows a hybrid working model after an initial induction and settling-in period. During the first 3-4 weeks of training (and any additional time as determined by the business), employees are required to be on-site 5 days a week at the Whitley site. Once training is complete and the business is confident in the employee's readiness (subject to trainer/Team Leader sign-off), the hybrid model will apply: 2 days office-based, typically Tuesday and Wednesday. Remaining days will be work-from-home.
Important Notice: To comply with current legislation, right to work checks will be carried out to ensure candidates are eligible to work in the UK. Regretfully, we are unable to support applications that require sponsorship.
If you would like to apply for the Client Experience Advisor position or require further information, please contact: Ansa Varghese.
Client Experience Advisor in Coventry employer: Expleo UK LTD
Contact Detail:
Expleo UK LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Advisor in Coventry
✨Tip Number 1
Get to know the company inside out! Research Expleo's values and client service approach. This way, when you chat with them, you can show off your knowledge and passion for delivering exceptional client service.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, being able to express yourself clearly and empathetically is key. Try role-playing common client scenarios with a friend to boost your confidence.
✨Tip Number 3
Showcase your tech-savviness! Familiarise yourself with various client systems and tools that might be used in the role. Being comfortable with technology will help you stand out as a candidate who can handle high volumes of queries efficiently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Expleo team and ready to make a real impact in client experience.
We think you need these skills to ace Client Experience Advisor in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Experience Advisor role. Highlight your client-facing experience and any relevant achievements to show us you’re the perfect fit!
Showcase Your Communication Skills: Since this role involves interacting with clients across various channels, it’s crucial to demonstrate your strong communication skills in your application. Use clear and concise language to convey your message effectively.
Emphasise Your Client-First Mindset: We want to see your passion for delivering outstanding service! In your application, share examples of how you've gone above and beyond for clients in previous roles to show us you truly care about client satisfaction.
Apply Through Our Website: To maximise your chances of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Expleo UK LTD
✨Know Your Client Experience
Before the interview, brush up on your understanding of exceptional client service. Think about your past experiences in client-facing roles and be ready to share specific examples that highlight your ability to resolve queries with empathy and efficiency.
✨Master Multi-Channel Communication
Since the role involves communicating across various channels, prepare to discuss how you've successfully navigated phone, chat, social media, and email interactions in previous jobs. Practise articulating your thoughts clearly and concisely, as strong communication skills are key.
✨Showcase Your Problem-Solving Skills
Expleo values resilience and a solution-oriented mindset. Think of instances where you handled complaints or challenging situations professionally. Be ready to explain your thought process and how you made financially empowered decisions to enhance client satisfaction.
✨Emphasise Team Collaboration
Collaboration is crucial for enhancing the client experience. Prepare to discuss how you've worked with different departments in the past. Highlight any experiences where you acted as a brand ambassador and contributed to a positive team environment.
