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- Tasks: Be the voice of modern luxury, resolving client queries with empathy and efficiency.
- Company: Join Expleo, a dynamic team focused on exceptional client service.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in a fast-paced environment while building strong client relationships.
- Qualifications: Client-facing experience and a passion for outstanding service are essential.
- Other info: Initial training on-site, then enjoy a flexible work-from-home schedule.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering exceptional client service? Do you thrive in fast-paced environments and enjoy making a real impact? Expleo is looking for a Client Experience Advisor to join our dynamic team and be the voice of modern luxury for our clients. Expleo is recruiting a Client Experience Advisor to support our customer. This role is based in Warwickshire and offered on a 12-month initial contract. Key Responsibilities: Be the first point of contact for UK product owners, resolving queries with empathy and efficiency. Communicate across multiple channels: phone, chat, social media, and email. Build strong relationships with clients and retail teams. Handle complaints with professionalism and care. Champion data protection and maintain high data quality. Collaborate across departments to enhance the client experience. Make financially empowered decisions to support client satisfaction. Act as a brand ambassador, delivering modern luxury service.Skills Required: A client-first mindset with a passion for delivering outstanding service. Experience in client-facing roles from industries like retail, hospitality, travel, entertainment, or automotive. Resilient, enthusiastic, and solution-oriented. Strong communication and stakeholder management skills. Tech-savvy with the ability to navigate multiple client systems. Excellent time management and multitasking abilities. Experience handling high volumes of client queries. Desirable: Experience with goodwill processes and decision communication.Desirable Experience in roles involving goodwill processes, including reviewing and communicating goodwill decisions to clients. Hybrid Working: The role follows a hybrid working model after an initial induction and settling-in period. During the first 3-4 weeks of training (and any additional time as determined by the business), employees are required to be on-site 5 days a week at the Whitley site. Once training is complete and the business is confident in the employee\’s readiness (subject to trainer/Team Leader sign-off), the hybrid model will apply: 2 days office-based, typically Tuesday and Wednesday. Remaining days will be work-from-home.Important Notice: To comply with current legislation, right to work checks will be carried out to ensure candidates are eligible to work in the UK. Regretfully, we are unable to support applications that require sponsorship. Interested? If you would like to apply for the Client Experience Advisor position or require further information, please contact: Ansa Varghese 📧 (url removed)
Locations
Client Experience Advisor employer: Expleo UK LTD
Contact Detail:
Expleo UK LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Advisor
✨Tip Number 1
Get to know the company inside out! Research Expleo's values and client service approach. This way, when you chat with them, you can show off your knowledge and passion for delivering exceptional client experiences.
✨Tip Number 2
Practice your communication skills! Since you'll be the voice of modern luxury, it’s crucial to sound confident and empathetic. Try role-playing different client scenarios with a friend to get comfortable handling queries and complaints.
✨Tip Number 3
Network like a pro! Connect with current or former Expleo employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Client Experience Advisor
Some tips for your application 🫡
Show Your Passion for Client Service: Make sure to highlight your enthusiasm for delivering exceptional client service in your application. We want to see how you’ve made a real impact in previous roles, so share specific examples that showcase your client-first mindset.
Tailor Your Application: Don’t just send the same CV and cover letter everywhere! Tailor your application to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to follow your application status. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Expleo UK LTD
✨Know the Company Inside Out
Before your interview, take some time to research Expleo and their approach to client experience. Understand their values, mission, and what modern luxury means to them. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Client-Facing Experience
Prepare specific examples from your past roles in retail, hospitality, or any client-facing position. Highlight situations where you resolved queries with empathy and efficiency, as this aligns perfectly with what Expleo is looking for in a Client Experience Advisor.
✨Demonstrate Strong Communication Skills
Since you'll be communicating across various channels, practice articulating your thoughts clearly and concisely. You might even want to role-play common client scenarios with a friend to build your confidence in handling different types of interactions.
✨Emphasise Your Problem-Solving Abilities
Expleo values solution-oriented candidates, so think of times when you've turned a complaint into a positive experience. Be ready to discuss how you handle high volumes of queries and make financially empowered decisions that enhance client satisfaction.
