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- Tasks: Monitor live service performance and manage resources in real time.
- Company: Join a prestigious Automotive Manufacturer focused on future vehicle development.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of a dedicated team modernising workflow management for enhanced customer experience.
- Qualifications: Thrives in fast-paced settings, strong communication skills, and data analysis proficiency required.
- Other info: Contract position based in Warwickshire; right to work checks apply.
The predicted salary is between 36000 - 60000 £ per year.
Are you a Workflow & Real-Time Analyst, seeking a new challenge? Do you have passion for future vehicle development? If so, Expleo have an opportunity for you! Our client, a prestigious Automotive Manufacturer, is currently recruiting for a Workflow & Real-Time Analyst to join their Customer Relationship Centre team, supporting Supply Chain & Production Planning. As a Workflow & Real-Time Analyst you will monitor live service performance, manage resources in real time, and produce insightful reports to support operational decisions, to ensure optimal service levels, efficient staffing, and a smooth customer experience. A key part of your role will involve supporting the modernisation of the workflow management system, transitioning from legacy platforms to a more advanced workforce management ecosystem. Based in Warwickshire, you will be supporting, a dedicated and enthusiastic team, on a contract basis. Responsibilities of the Workflow & Real-Time Analyst will include: Oversee call lines and online chat activity to ensure efficient handling throughout the day Adjust staffing and agent codes in real time to maintain service levels and operational flow Monitor and respond to the real-time inbox, ensuring timely action and communication Create and maintain weekly schedules to ensure adequate coverage across all channels Produce contact volume reports and analyse performance trends to support decision-making Use data to identify patterns and recommend adjustments to improve efficiency and customer experience Work closely with team leaders and operational managers to align resource planning with business needs Maintain confidentiality and demonstrate integrity in all tasks Qualifications and skills required for the Workflow & Real-Time Analyst position: You will thrive in a fast-paced, dynamic environment Competent in taking ownership of own responsibilities Ability to manage multiple priorities without compromising quality Strong team player with excellent communication skills Comfortable working with data to draw insights and support operational decisions Skilled in using Excel to automate tasks, analyse data, and build reports Experience with Calabrio platform is highly desirable ** PLEASE NOTE ** To meet with current legislation, right to work checks will be carried out to ensure candidates can work in the UK. Regretfully, we are unable to support applications that require sponsorship. TPBN1_UKTJ
Workflow & Real-Time Analyst employer: Expleo Group
Contact Detail:
Expleo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workflow & Real-Time Analyst
✨Tip Number 1
Familiarise yourself with the Calabrio platform, as experience with it is highly desirable for this role. Consider taking online courses or tutorials to enhance your skills and demonstrate your commitment to mastering the tools used in the industry.
✨Tip Number 2
Brush up on your Excel skills, particularly in automating tasks and analysing data. Being able to showcase your proficiency in Excel during interviews can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience in managing real-time operations and how you've successfully maintained service levels in previous roles. Use specific examples to illustrate your problem-solving abilities and adaptability in fast-paced environments.
✨Tip Number 4
Network with professionals in the automotive and customer service sectors. Engaging with industry groups on platforms like LinkedIn can provide valuable insights and potentially lead to referrals for the position at Expleo.
We think you need these skills to ace Workflow & Real-Time Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Workflow & Real-Time Analyst. Emphasise your ability to manage resources, monitor performance, and work with data.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for vehicle development and your understanding of the role. Mention specific examples of how you've successfully managed workflows or improved efficiency in previous positions.
Highlight Technical Skills: Since the role requires proficiency in Excel and familiarity with the Calabrio platform, be sure to mention any relevant technical skills or experiences you have. Provide examples of how you've used these tools to analyse data or automate tasks.
Showcase Team Collaboration: As a Workflow & Real-Time Analyst, you'll need to work closely with team leaders and operational managers. Include examples in your application that demonstrate your teamwork and communication skills, particularly in fast-paced environments.
How to prepare for a job interview at Expleo Group
✨Show Your Passion for Automotive Development
Make sure to express your enthusiasm for the automotive industry and future vehicle development during the interview. Share any relevant experiences or projects that highlight your interest and commitment to this field.
✨Demonstrate Your Data Skills
Since the role involves working with data to draw insights, be prepared to discuss your experience with data analysis and reporting. Bring examples of how you've used Excel or other tools to automate tasks and improve efficiency in previous roles.
✨Prepare for Real-Time Scenarios
Expect questions that assess your ability to manage resources in real time. Think of specific situations where you had to adjust staffing or respond to urgent operational needs, and be ready to explain your thought process and actions.
✨Highlight Team Collaboration
As a Workflow & Real-Time Analyst, you'll need to work closely with team leaders and managers. Be ready to share examples of how you've successfully collaborated with others to align resource planning with business needs and improve service levels.